Good situation: Istocno Sarajevo bus station and Dobrinja trolleybus terminal are very bear hotel. Clean and quiet hotel

Location was fine, good value for money

No working AC. Impossible to sleep in their terrible so called bed. On top of a gas station with a gas truck outside your window that makes you scared that someone will do something stupid at night. Cold water in the shower according to them because of the boiling system wasn't activated before entering the shower. Terrible attitude from the front desk and they said we shouldn't get any discount back from a room that was impossible to sleep in before 4.40 am in the morning because when we booked it at booking.com it already had a discount. It said free airport transfer but when we had arrived and checked-in they said booking.com had made a mistake when booking.com wrote it was free airport transfer and that it wasn't free even though we showed them the printscreen and argued that was what we believed was included when we paid. Terrible in every way