Stayed with Hamilton Grace several times because I know it is clean, comfortable, well maintained, great location, free parking and reliable.

This time I had several intrusions. I understand they want to make sure their guests are happy but near enough every day? When I arrived I had a knock on the door to ask if I was all settled in and if everything was okay. Tuesday, whilst in a business meeting I was called to ask if everything was okay. Wednesday whilst driving I was again called to ask if everything was okay, If I wasn't I'd let them know. Other than that it was up to it's usual standard, very good, otherwise I wouldn't keep coming back.

fantastic place in the heart of Swindon

I recommend 100%

I recommend 100%

spacious

cold radiator in bedroom not working

It was not terribly easy, but okay. There is too much email with less than important information early in the process. The manager would not release good instructions on door code and where the keys were until the day before. This was a problem because we were on a plane all day that previous day. Also, it was very hard to get the apartment number from the manager in a timely manner in order to fill out locator forms. It all worked out in the end, but it was more stressful than it needed to be. I suggest revising the early emails to contain better instructions on how to access the apartment.

Very clean, good facilities

Double bed was 2 singles together, very uncomfortable, on floor 2 and not clear in advert wording, outside lights did not work at all

Large rooms, plenty of space for a group.

Communication was terrible. First I didn’t know if parking was confirmed or not, there were no instructions on how to get to the parking for the property (I live in Swindon and I struggled to find it!) the key box is located inside the building next to the apartment door, however there are also key boxes outside of the building before entering.. with no explanations anywhere it makes the situation more stressful than it needs to be. Once inside the apartment I was pleasantly surprised by its size and cleanliness, however I then encountered another issue.. the parking permit was nowhere to be seen! I had to call the company to find out what was going on and they said the cleaners hadn’t had a chance to leave the permit in the apartment and could they drop it off at 8am the next morning. If I receive a parking ticket for the overnight I will be making a formal complaint. I was then surprised to receive a message late on the Saturday reminding me to check out. The checkout options given were until 9am in the morning, even though printed documents in the property state 11am checkout (which is also a more reasonable time when staying in a location!). The cleaners arrived promptly at 9am to usher me and my friends from the apartment! The company also took a £300 deposit from my account and I have had no communication on when I am to receive this back! Overall very annoyed and I would not recommend.

The flat had an unpleasant odour, smelled like cigarette smoke combined with human sweat, the carpet was stained in multiple places, there were no curtains, just flimsy blinds which did not block any light. The windows look out on a very busy road, terribly noisy at night. The wall paper was peeling off the walls. And now they are trying to withhold our deposit based on the grounds of stained carpet!