Central location. Had everything you need and the room was modern and nicely decorated.

Car parks not that close so a bit of a trek with cases and then had to take them back to the car as there was nowhere to leave them after we checked out. Also it didn’t seem to have a shaver point for electric toothbrushes, which was surprising as everything else was very modern

The staff was very accommodating and helpful. Although there was no interaction with real people, they were helpful via email and very responsive. They really helped with our needs.

Our first night we had a very warm night and no working AC. Because we didn’t have a phone (only data plan) we were unable to contact anyone since we arrived so late. We finally got it sorted the next day but the first night was tough.

The room was pleasant, the bed was FANTASTIC and the staff who we contacted when we had an issue were really friendly and helpful

We had an issue with the air-con so had to switch rooms, where there seemed to be a leak from the toilet. The executive lounge had no soft drinks only water and the coffee machine wasn't working (which seems has been an issue for a while). A nice hotel but very expensive for the facilities and issues that there were.

Great location and clean

It was the most perfect location and great service

great interconnected rooms, perfect location

great location, lovely decor

no staff, all self service communal areas could do with a good repaint / clean

Very convenient, situated in the centre of town. the staff are very nice and polite. Umi was really helpful.

Nothing bad to say

The location was excellent and the room was comfortable. The air-con worked well.

Scruffy entrance, uninspiring, felt like going into student digs at 4* prices.The carpet in the entrance, stairs & room8 needs cleaning or changing. The shower in room 8 is running slow, we did let the manager know as it could cause a flood.

loud house party going on nearby

location

I windows - poor repair

room was very small for 2 people

Location.

Noise in Room 1 - next to the pub, so difficult until closing time. No lift.

Great location, comfortable & well presented rooms. Breakfast room with help-yourself breakfast and drinks was an added bonus.

Nothing

Central location, close to everywhere we wanted to go.

Apart from the location - a big disappointment. Arriving down a scruffy alley wasn't great and would put off lots of people (the alley is shared with a nightclub and a taxi rank) There was no decaf coffee, so we didn't try the breakfast but instead ate out in town. I really wanted to love this hotel - the age of the building made it appealing on the website, but the reality didn't match up with my expectations.

The location is in the centre of town, so that was very convenient.

The 2 entrances are not very impressive. One is in the entrance of a betting shop and stank of smoke and the other is down the side of a pub alley. The fact that there were no staff is very off-putting. There are very steep stairs to access all rooms, so not suitable for some.

The location was excellent in terms of proximity to attractions, right in the city centre. It was easy to walk to the colleges and museums we wanted to visit.

This isn't a hotel as much as an automated system of rooms. There are two lounges with basic breakfast food available, but staff have to be phoned with any queries. The nice views shown on the booking page only apply to a couple of rooms, while the majority of the rooms (2-8) accessed via the alleyway full of takeaway wrappers are just well appointed Travelodge rooms really. Our room (room 2) was particularly noisy, with whirring fans during the day mounted outside on the pub, and with drunken people on the Saturday night until around 5 am. If you're a good sleeper and just want to be in the city it's fine, but I'm a light sleeper and won't be staying here again.

Central location and the rooms were fitted out to a high standard. The best thing was Khadija, who did everything she could to sort out our problems. If it hadn't been for her prompt actions, I was going to with hold part of the payment

We paid a lot of money for the room - £170. We had deliberately chosen a classic double, as looking carefully at the pictures on the website the cheaper standard doubles looked like they didn't have windows, and we both suffer a bit with claustraphobia. In the pictures on the website the classics clearly did have windows. Only our room didn't. Khadija manged to swap us to a larger room,but still with only a skylight high up in the roof. The website emphasised the luxurious Rituals bath products but we had the normal budget hotel ones. These were swapped for us, and I know it's a minor point, but it's again misrepresentation. The main disappointment was paying that sort of money and having to get into the building using a keycode in a dark alley, to get into a building with no visible staff on site, We did phone the number and Khadija did arrive and was super helpful, but really, £170 and no manned reception/bar?

location

no warning that rooms 9 & 10 are up a very narrow metal spiral staircase. impossible for anyone with suitcases or any mobility issues.

No fresh coffee. Coffee machines not working. So calls smart tv did not serve basic BbC/sky channels . No staff to help