The location of the hotel is very good. There's a water spa in the area, (we did not visit it) and super near to the Jumbo mall. Beds were okay.

Our room was very COLD. We informed the staff about this and they actually came and checked it out. They helped us regulate the thermostat/air conditioner but for some reasons the temperature keeps going down when we try to increase it all the time. (Thank you to the staff who went to our room and helped us.) The actual problem was the HEATER. Maybe it was broken because it was not working. It was ice cold 🥲. Also the staff did not know how the heater works. He went to check the other rooms and we were told that all rooms have the same temperatures as ours. But the HEATER was not working and really COLD. We also requested for slippers because the floor was cold and we did not expect that we have to pay it for it 😅 because most of hotels provide free slippers so we did not have slippers. Another thing was the smell of the room. It was not fresh smell, it smelled like old and little moldy. The hair dryer was also old.

same crappy breakfast for the past 7 years…not changed once

We got our room at the top floor and the views were amazing just like the buffet breakfast.

Late check in wasn’t the nicest thing. You were only allowed to check in from 16.00.

Air condition works well and not directly to the face, great breakfast, location, surrounding services, big window (despite inability to open)

Lot of dust on every surface (especially seen on dark ) even though generally is pretty clean. Parking lot is chaotic.

Location

Beds were too soft

SPA and Shopping Center

family room for 4 persons is not big enough

Perfect all