Lovely spa. Nice room. The breakfast was tasty.

The hotel is a little tired and could do with a spruce up to live up to its promise. The service was fine, without being great.

Nice clean room, friendly staff, beautiful gardens

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It was a most enjoyable stay in a hotel that was much better than I expected. The staff were amazing and I was particularly grateful to be spontaneously offered a room upgrade on arrival.

The reception team and Manager were all very kind. We went for my husband’s birthday and they kindly upgraded us the room and left a birthday card with fudge for him - I really appreciated this! The room was clean with tea/coffee options available.

We had a dinner at the Orangery restaurant at the hotel and we were very disappointed. A quite pricey restaurant with a very poor quality of food and really small portions. We chose a homemade bread with butter while we we’re waiting for our mains - they brought us the butter and we’re waiting like 20min for the bread to come which was definitely not homemade. 12% discretionary service charge was added to the bill for a very poor service. The next morning we went for breakfast (we had booked a b&b) and I asked the waiter whether they have a buffet available or we should order and he mentioned that there is a buffet available and there is a hot menu available as well to order. We sat down, opened the menu placed at every table and noticed that the hot breakfast was changed at £17 hence we only went for the buffet. It was our bad for not asking whether the hot breakfast was included in what we had already paid but unfortunately no one made this clear to us saying that please ignore the pricing or sth like that.

Loved the spa. All the staff were friendly and helpful. Would certainly stay again.

WiFi a bit patchy.

Lovely friendly staff. Great location. Clean facilities. I treated myself to a short little break away and was so pleased I chose the spa hotel. I stayed in one of the suites and it was just perfect. Ate dinner and breakfast which was so lovely and a great choice on offer. I booked a 55 min aromatherapy massage which was amazing. Staff in spa were lovely.

I loved the property and would definitely stay again. The only thing I was slightly disappointed with was the duration of my massage. I went in slightly early (got to the spa reception at 16:45, so it was probably about 16:55 by the time the massage started. Then when I left the spa after my treatment the time was 17:37 so I think the treatment had probably finished at 17:30. It was an amazing treatment so no complaints there but for the money paid I would’ve appreciated it being the 55 mins advertised.

Lovely staff and atmosphere, perfect location, good breakfast.

Not enough English breakfast teabags and milk in the room.

The staff were welcoming and polite. The room was spacious and had the added benefit of a balcony overlooking the garden. Great for a quiet cup of tea. The swimming pool was a lovely addition enabling a relaxing swim after we had arrived. We were particularly impressed with the beautiful gardens enabling a quiet stroll in the morning after a lovely breakfast.

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