room was spacious great facilities

Parking was abit tricky, we couldn’t get through the boom gate to get to our apartment. Had to contact after hour care and said to try at the front desk to get the key revalidate. Also we couldn’t work out the Wi-Fi

being a combined work/family trip we stayed here for the pool for the kids and they enjoyed it

I am hoping this email goes directly to the owner. firstly upon arriving to the property the upstairs apartment door did not lock. this is obviously a security concern when having children, we mentioned it however let it be as the bottom door locked we just had to double check it before sleeping if the kids came in last. The the second we walked through the door the second sofa bed that you see when booking the property in the photos was not there. we booked this room because it had the two sofa beds because the kids always prefer seperate beds. I even confirmed at check in that there was linen for both sofa’s. The property description also states king bed sofa bed and single bed. I r is a complete misrepresentation of what is actually in the room and what I paid for. on this note I would like to commend port stephens accomodation the managing agent as they sorted it out for me within the hour, they truly were amazing (however again I was paying all this money for my daughter to sleep on a blow up bed) Then the condition of everything was completely appalling 3 out of the 4 dining room chairs were not usable my daughter sat on one and the seat tilted and she fell and hit her head on the TV cabinet. My husband had a screw driver set and fixed what he could himself however still they were not all usable. There were not 4 of anything in the kitchen if I cooked breakfast one child had to eat from a bowl. the back outdoor chair were two different chairs with makeshift cushions. The photos online of the egg chair on the balcony is a complete misrepresentation as it is all broke. and the cushion was mouldy, I did not let my children sit on it. The scratches and damage to furniture and walls everywhere was not great however this didn’t bother me so much however the big issue that set me over the edge was the cleanliness.

The resort was big and the pool was amazing.

The rooms shower could of been cleaned before we arrived. Dirty and musty smelling.

service cleaner

The sofa bed

Beautiful scenary and area

Everything was great good access and facilities

Air con Washing machine

-cruncky person over the phone when asked to give directions for us to collect keys. -not enough bar soap for a family of 4 staying fir 7 nights -no shampoo/conditioning provided at all -no pool towel or extra towels for pool -uncomfortable sofa bed - it was bent -no internet access - cable RV movie channel didn’t work -Blankets / bed cover dirt other guests residues