The service, we had an issue with our AC unit in one room and the kindly moved us

Nothing at all

The location was perfect and walking distance to tons of restaurants, bars, street food, fine dining, and shopping. the staff were amazing and very friendly, especially Lara, Joselouis, and a female overnight member. The decor and aesthetic was beyond expectations and definitely a photo in every space. The six showerheads, handheld, and waterfall shower that could fit 10 people was so relaxing. The rooftop is a must visit and the pool was warm which was nice and has a slope perimeter to enjoy the lagoon and views (sunset was amazing). Lastly, the digital concierge before even arriving until the time for check out was super nice and comforting for the price of my stay.

I did not like the mobile key for the elevator and doors. I think my case was the problem in connecting to the access pad. The mini fridge in the room made a faint breathing sound in the closet, no instructions on how to work the A/C using the remote, and I wish there was an actual window to look out in the Design Suite (I knew before booking) but the thin transom window in the bathroom allowed me to see if the sun was shining or not.

Was thoroughly impressed with the exceptional cleanliness. the housekeeping staff did a fantastic job maintaining the room. the rooftop amenities offered a breathtaking views of the city and provided wonderful space to relax.

Despite being advertised with windows on Booking.com the room we were staying in had NO windows...felt like we were in a jail cell. The doors of the rooms were very thin so we could hear other guests screaming late at night which added to discomfort. on the last night before departure, the power went out leaving us in sweltering heat 30C+ with no air conditioning, no light, no elevators - had to carry suitcases down the stairs and in total darkness... unacceptable for this caliber of the hotel... we haven't even been offered a discount for the inconveniences caused.

exactly as advertised and great staff

not having a gym

Everything was perfect

The pina coladas we’re amazing. The food was okay but way too pricey.

The room had a leak, (said it was the humidity) the floor was wet the whole trip except when housekeeping came to clean up. I had to sleep on the other side of the bed just so I wouldn’t fall. Good thing I was alone.

i liked the welcoming , facilities and the room was espectacular, the view from the pool really beautiful

the bathroom was dirty

Staff treatment is horrible if you don't "look" american or "rich".