No plates and forks in the room

the location was fantastic. the spa and being able to use certain spa facilities included in the stay was great. dealt with noise complaint efficiently.

I think because it was towards end of season, it wasn’t very busy, which meant the restaurant was not open. The hotel would have been much more relaxed if we didn’t have to put up with a noisy guest in a near room, playing ridiculously loud music from 3pm in the afternoon until late every night. The room was a little too warm, even though we turned the heating down, and there was limited hot water towards the end our stay.

Breakfast and dinner Friendly staff Location is ok Nice small inner yard

The hotel is not so bad but not maintained well Dirty room. Pool was also cold and dirty We booked an apartment so we can use the sofa in the living room for sleeping (2 adults and 2 kids). Not a chance, don’t do it. Very uncomfortable. Kitchenette in the apartment- not sure why it is there but there are no dishes or table ware, so you cannot actually use it.

Staff was polite, location was good.

Extremelly overpriced for the condition of the hotel. Not even close to a 4-star-hotel! Parking was taxed additionally

The accommodation cost us NIS 2,500 for three people for 4 nights and weeks before we wanted to add a fourth person and they asked for NIS 1,800 for a fourth person, this is exploitation Apart from that, the place is in a good location, three minutes' walk from the gondola, the staff responds to all requests, the rooms are good, the mattresses are very hard, overall, a reasonable and very nice place to spend a ski vacation

The shower was arranged in a strange way and when used all the water was going out of the bathroom tube and onto to the floor which was causing all sorts of problems. The glass barrier should be longer to prevent this from happening. Facilities and furniture are very old and they could with a bit of refreshing

spa staff

small smell in the room

The food was bad. The bed and sofas were uncomfortable. Not a good value for money.