The location was decent but there are very many others like this one. Definitely not worth the over $50,000 pesos paid for it. The view from the terrace was nice though.

There's no parking and that's just ridiculous, for what they charge the hotel could easily arrange for a valet parking service. The food options were terrible, you had to reserve in advance. The WiFi was spotty and the cell service in SCldC is poor so take that into consideration if you need to get some work done. The staff was indeed friendly but they were almost always away from their desk, oftentimes we would come around 11 or midnight and had to wait for someone to open the door for us, one time we waited over 10 minutes to be let in. Water didn't stay hot for long, like 4 o 5 minutes of scalding hot water and then lukewarm.

nothing

full of mold , soaked bedding , no internet , no tv working only 1 heater for 3 spaces felt like 10 degrees in the house no staff , no telefone to talk to staff working , this was charged 430€ per night, total rip off , felt scammed ... I hope booking can get us a partial refund both my kids got Suzi from terrible conditions

The location is awsome

The bed is hard as a rock, also the bathroom is very old and dirty

Hotel is beautiful, service is nice but not at the level it should be for a boutique hotel, we had a drunk stranger say he worked for the hotel and was permitted enterance into our room where he fell down stairs and on top of my 6 year old child. The hotel staff giggled and said she was embarrassed. This was unacceptable.

Poor client service...we stayed 4 nights in 3 different rooms. Made our stay very inconvenient and uncomfortable with the constant changes and lack of professionalism. We would like to be compensated for our last night as it was only a late checkout and they charrged us unnecessarily for a full night for no purpose.

The staff service and location

Splendid views, super clean, easy walk to center, great water pressure in the shower, a rarity in the area, good Wifi, super large room. Convenient (paid) parking nearby, I wish they had responded to my question about where to park before arrival though, I had to pay at the first place I found before they advised on where to park upon check in.

A coffee maker or water heater would have been great for people like me who like to drink a warm drink early in the morning, they're not that expensive.

Very friendly staff mostly a young reception guy (unfortunately I didn’t catch his name), very approachable, helpful and patient with my limited Spanish 😬

Breakfast could have a bit more options but I’m guessing it’s a matter of Covid and lack of guests as the previous breakfast menu sounded amazing.

Friendly, welcoming staff and a pretty hotel on the side of the mountain with a stunning view of the town. Lots of greenery and flowers.

The rooms are spacious and more like a mini apartment than a hotel room, however the photos are not up to date and the rooms now look a LOT older.....

It was classy, had a garden, and the spacious rooms had every detail. The wine in the room was a delight to a check in. The woman who helped us with ordering a late lunch was very accommodating and the food fresh and full of vegetables. They are very attentive.

The road in the neighborhood is a narrow, one lane, and it is difficult to unload luggage. They have no space allocated for this purpose and it caused us stress for the honking cars behind us.