The bed was very comfortable

They took long to get my room ready.

La piscina ,el trato de una de las camareras del restaurante, fue maravillosa y muy atenta ,la habitación en parte me gustó por es espaciosa

En la habitación el aire acondicionado toda la noche botando mucha agua ,la limpieza no es muy buena, el servicio de las housekeeper el pésimo, estuve llamando por al menos media hora y nunca respondieron la habitación no tenía colcha ,llamé muchas veces a la recepción y solo decían en un momento le envió la colcha y jamas llego ,yo personalmente tuve que viajar a la recepción y me tuvieron esperando por 25 minutos contados por el reloj ,hasta que finalmente me trajeron la colcha ,la habitación era para dos personas y todo el aseo personal era para una persona ,el balcón de la habitación a pesar de la hermosa vista no podías centrarte porque las sillas estaban demasiado sucias al igual que el piso ,en fin por ese lado no fue muy buena mi experiencia, muy personal ,a y algo muy importante las tarjetas para habría la puerta principal por dios no funcionaban bien ninguna de las dos ,más menos 5 minutos tratando de abrir y nada que funcionaba ,otra cosa consejo para los chef o el personal que prepara las comidas ,debería de tener un poco más creatividad a la hora de servir un plato ,parecía que estaba en casa en ves de un restaurante tan caro y lujoso

Some staff were amazing. The pool is good. Breakfast buffet was a good choice

The hotel is badly designed with dark colours and dim lighting so this contributes to poor/expensive maintenance - there is clearly long term underinvestment in facilities and staff. At launch it would have been impressive but years on it is not what anyone expects of a 3 star establishment. Many staff seem disengaged but they have little to be proud of. Over priced - you are paying for expensive infrastructure and maintenance not service. There are many 10 rating reviews without comments on Booking.com which are wholly inconsistent with reviews with comments -these distort the average score upwards. We were glad to move to a city centre hotel after two days.

Breakfast was OK for me but consider that not everyone like to eat like the locals, some scrambled eggs or boiled eggs are OK not only spicy food for breakfast.

I have no problem with food but the breakfast should have more options.

Spacious room and views were excellent. Reception staff were excellent. Very understanding and helpful. Breakfast was acceptable.

8 nights stay and rooms not cleaned/beds unmade. - apart from the last 4 nights when I complained the beds were made, however , shower/sink/toilet not cleaned. I wiped the sink with cotton pads and toilet paper. Housekeeping staff very unhelpful and unfriendly. Towels not replaced. Went down to reception for these! Poor room maintenance - hairdryer socket detached from wall, mould in shower, sink without plug, phone not working even though I reported it 3 times, shower door not closing, entrance door chain broken and left hanging (it appears that the door was smashed down as door was damaged).

Clean, location close to the city; breakfast; availability of taxi service via book-a-ride

None

restaurant service slow and limited menu!!!! Same menu every day !!!!

Breakfast was good and most staff friendly

Front desk staff needs to be educated about at city and events in the area. Dirty and filthy -will not stay there ever again