close to centre, quaint decoration

nothing

Cosyness, nice situated, very helpful personnel, quiet, good food.

none

The breakfast was excellent. The staff were friendly, the room cozy and the location excellent. Would come back!

Very central, mix between modern and historic. Exceptionally nice staff

Location

No reception

It was a wonderful night to spend the new year. The hotel was perfect, the room was spacious and beautiful. A super quiet place and close to everything. I would always recommend it

Nothing, everything was perfect.

it’s located just off the main shopping street by Starbucks

parking is tough—but doable the closest garage is inconvenient to get to

For me, there were many great things about the stay (listed below), but the best part was the customer service. I I initially planned my trip to Heidelberg in the late fall, but due to personal reasons I moved it to the winter, with the hopes of visiting the Christmas market. Sadly the market was canceled, but I still opted to head to Heidelberg and both Phoenicia and Janina made sure to make my stay as comfortable as possible and ensure I was well looked after, even before I arrived. Given the changing circumstances of covid, the rules about visiting changed pretty frequently. Not only were they stellar is responding back quickly and kindly to my multitude of questions with useful input, they also proactively messaged me whenever there was a new update regarding the rules to ensure I was fully prepared for my arrival. Cannot thank them both enough for their support and the only sad part of my trip was that I only had an opportunity to meet one of them! I feel I need to go back to meet the other in 2022. 😊 Outside of the great customer service, I found the room (single) to be very cozy, with a nice, modern bathroom. In particular, the shower head was great and highlight for me. 😊 The bed is also very comfortable and appreciated the TV in the room. Location wise, it was absolutely perfect. It's near some of the best highlights of the city, but also just off a side street so it's quiet in the area. Without question, I'll be visiting Heidelberg again and staying at the hotel!

A coffee machine would have been nice in the room, but otherwise it a perfect stay.

Excellent service and outstanding breakfast

served breakfast with excellent friendly engagement from waitress "Fi"

Restaurant was very nice, but Would have loved a bar to relax in,

Very well located in the Old Town with a Parking close by. Exceptional nice staff all around and a good breakfast buffet

Rooms over the kitchen were somewhat noisy

The location is perfect, the room was good (everything was working properly) and the breakfast was nice too (although we would have liked a small introduction or a menu to choose some things from, given that the normal buffet was not possible due to corona, but this relates more to the service part).

The service could have been better. We were greeted by a very nice woman, but during breakfast and at check-out, the employees seemed a bit cold and not very happy to help at times.

Lovely room in excellent location! Staff also very helpful!

The location was AMAZING, the staff was so friendly, the room was clean and aesthetically pleasing. The value of the room versus the price I paid is great!