beautiful property, too many faulty items like - broken chair which almost caused an accident - washing machine was not working - TV cable was not working

there was a blizzard at hakuba and while it was not within the property’s services on offer, they could have helped extend a ride (they had a van) when we called for help. instead, they told us to go call for a cab (obviously we tried that and so did hundred of others). we ended up having to hitch a ride with nonjae’s manager who was kind enough to notice that we had 3 children with us. for what we pay, I would rather go elsewhere next time!

very modern and clean

spa is temporarily out of service