Location

Terrible mattresses. No toilet roll in the toilets

The fact I’m leaving it.

Squeaky floorboards, hardest mattress I’ve ever slept on literally like sleeping on a boulder, can smell the restaurant throughout the whole hotel and staff lock you in at night. Won’t be back.

The breakfast was delicious, staff were lovely and kind. We enjoyed the decor and piano in the restaurant. Comfortable and clean rooms, good location too.

La salle de restaurant très lumineuse grâce à sa verrière

L’isolation thermique

After mentioning to the staff that we wished for a room relocation due to being next to the kitchen, we were moved without a problem.Breakfast was good - try and time it so that you get there when each hit item is replenished.

Unfortunately a lot of road noise until quite late.

Staff were lovely. The food in the restaurant was very nice. Shared areas were lovely

Our room (room 8) was really tired. Bathroom was really the worst part. Black mouldy sealant all round the bathroom. Looked grubby. Aparently it was a jet bath but I'd never have bathed in that. Also huge water stain on the ceiling where upstairs had leaked through. Bed comfy enough but the worst throw pillows that really cheapen the place. Lights in room were so poor. But... The bathroom lights were awesome. Walking through the outside hall was the noisiest experience and really needs addressed. Staff walked RIGHT past our window.... and looked in.

good for the price, central location

Staff were very nice and helpful, bar food was great and bar staff were lovely. Breakfast was adequate for our needs - all self serve and fairly basic.

Tea bags instead of stewed tea in a flask. Everything else was fine.

easy check in ,good breakfast

n/a

Very nice bar area. Helpful staff.

Wifi did not work in the Annex. Toilet flush did not work correctly and not fixed after reporting as faulty and being informed the maintenance was due in that day.

The hotel is situated in a good location, rooms are a decent size if you go "executive". Facilities are decent, however the rooms are becoming dated and worn. I have stayed at the Avonbridge for many years whilst away on business. The staff are always pleasant and helpful, and the food good, just starting to feel a little dated. However this would not deter me in continuing to stay. The restaurant is now closed on a Monday night, so bar meals are available only.

Restaurant is now closed on a Monday night, so only bar meals available which are mostly pizza's. Breakfast used to be cooked to order, now self service with limited choice.

The room was perfect and breakfast was delicious. Lots of choice and was hot. Staff were very friendly and helpful, polite and welcoming. 🥰

I thought it was a little hot in the bedroom but we were only sleeping there.

Nothing at all about the experience

I booked this hotel last year as a Christmas gift to my mum from her children. We always book her a few nights away. We got there today and the service and was terrible. I appreciate the receptionist was trying to be helpful but she did not acknowledge my mum and spoke direct to me, it was as if my mum was not there. She advised she was staying in one of the outbuildings but this may be too far for my mum so she offered us another room if she could. There was no lifts available so certain rooms were unsuitable and mum would have to climb 24 stairs which she cannot do. She advised the ground floor rooms are available but are next to the bar area which is busy Friday and Saturday nights. She took me to the corridor to see how far it was, it was fine so she then took me back to reception where I asked if it was the same type of room only to find out it wasn't, she offered to let me see the room, I was not happy to move mum to a standard room. She took me outside to show me how far it was to the out building, looked ok but it was further than I expected when walking but we decided to try it. We got into the building, had difficulty unlocking the first door to then walk into a porch area with names on doors, no numbers or directions. We decided to try the doors and walked through to another area that had more door names and a long set of stairs! Again no room numbers, we opened one door and still couldn't find the room and no directions. I walked back to the main building to ask where the room was, on the way there i noticed the room number on key was different to room number on bit of paper provided, so not sure at this point which is her room, the receptionist and another lady had no idea where the room was. Fair enough she was néw and only worked 2 days a week no idea how long the other lady had been there but I feel this information should be available to guests if they want to find the room!

Good restaurant choices Tuesday onwards. Friendly staff. Central location.

WiFi was poor. Restaurant not open on Monday only the bar. Rooms could do with a bit of an update.

-quiet room in a separate building

creaking and dirty floor

Lovely place food was good staff friendly

Plastic mattress protector under sheet, sweaty and uncomfortable. shower head covered in black mould

The staff are absolutely fantastic, the food is absolutely amazing and the hotel has such a lovely atmosphere xx

Nothing

Friendly staff.

The decor in the room could do with a refresh, but no significant concerns.

Very comfortable, cleam and loved the idea of named suites. Staff welcoming and very attentive.

Nothing i didnt like

Room was spacious, reception staff welcoming and polite

On the Saturday morning I had 3 knocks at the door before 9am, 2 asking if we needed spare towels and 1 asking if we had fire evacuation poster in room. In terms of poster this should be something that is done prior to us checking in. Saturday night we had youths running up and down corridor chapping our door as they passed, I had a conversation with reception( who was very polite ) to be told I was the 3rd and she would say to the youths teachers again. Also maybe upgrading tvs to smart so people can use it for entertainment I booked this weekend for both my wife's and my birthday treat as a way to relax from mum and dad Duties and switch off from everyone. So to be disturbed by both housekeeping and other patrons was disappointing, as we had looked forward to this hotel due to the recent reviews James

Had dinner in the Milano Bar---All four us agreed the Pizzas were the best we have had in a long time -superb and the Sauvignon Blanc was very nice and good value for money. The staff were very nice as were the Breakfast staff

Nice and clean, large room with lots of facilities