Tutto molto bello e ricercato! staff super disponibile e una colazione super ricca

Da una struttura a 5 stelle non mi aspetto di trovare un lettino rotto in piscina e nessuno che lo porti via o che comunichi non sia agibile, anche solo per un discorso di sicurezza. Cosa non da meno una mattina c’era uno scarafaggio nella sala della colazione.

ארוחת בוקר מצויינת ומגוונת בלי ילדים, היה שקט יחסית צוות אדיב ביותר קרוב לים, מיקום טוב

מיקום של החדר שלנו, מספר 501, ללא פרטיות, על שביל הגישה למרכז המלון. המים בבריכה לא הכי נקיים. שמפו, סבון, ומגבות ללא ריח נעים :/ אין מכונת קפה ו/או אפשרות להכין תה בחדר אין עמדת שתייה ליד מתקני כושר

Lovely well designed space. Rooms were really spacious, and clean. The staff working across the facility were so focussed, and attentive, nothing was too much trouble. We ate at both restaurants and drank at both bars. The cocktails were amazing. It was a fantastic stay. Definitely would return.

המקום יפה מאוד! האוכל היה טרי וטעים והצוות במלון דאג שנאכל רק את מה שמותר לנו מבחינת כשרות

אין קומקום בחדר וקראנו פה בתגובות שהיו אנשים שקיבלו כשביקשו. כשאנחנו ביקשנו מהצוות במלון אמרו לנו שאין להם בכלל וזה גרם לנו ללכת כל פעם לבר כדי לבקש מים חמים וחבל זה דבר בסיסי.

great and relaxed atmosphere at the pool, great room and awesome choices at breakfast

breakfast is very busy and quite hectic due to so many people

The staff. The girl you was supposed to show us to our table was talking in an rather rude way. She did this twice. All the other staff was nice. But this girl was awfull. She did this the two first mornings we was there. Short girl with dark/brown hair.

great location near Lindos , great hotel , nice service

We requested an early check-in but received no response to our two emails. The receptionist informed us that we had to wait an additional 3 hours, suggesting we return in 2 hours instead. However, upon our return, the check-in was still unavailable. We were given a room with 2 single beds despite requesting a double bed, and when we addressed the issue, the staff claimed it was our mistake. We waited for another hour until finally entering the correct room, only to find the welcome wine replaced with a water bottle. Housekeeping occasionally took towels but failed to provide replacements, and when we raised the issue, they claimed not to understand. Cleaning was generally poor, with improperly made beds and water from floor cleaning spilling onto the pathways (check photos). The rooms lacked soundproofing, allowing even the sound of wind at night. They were basic, lacking coffee or tea facilities, with an empty minibar and cramped bathroom. There was insufficient space for two toiletry bags, and the toilet was positioned next to the shower. Breakfast felt chaotic, resembling a casino atmosphere. Inconsistencies in service included missing orange juice on some days and multiple deliveries on others. The staff appeared overwhelmed, never inquiring about additional drinks but promptly clearing plates after the last bite. During dinner, we experienced a one-hour wait for gyro, and when we expressed our dissatisfaction, we were informed that this was normal as we ordered from the menu. The lack of customer friendliness was evident. On another occasion, a wrong dish (Penne instead of Rigatoni Amatriciana) was served, and the explanation given was delivery difficulties with rigatoni. Pool towels had to be obtained directly at the pool, but they were often unavailable despite promises of replenishment. The staff seemed indifferent to the issue. In the gym, we were told to wait for 40 minutes due to a personal training session, which left us feeling unwelcome.