The staff were Amazing friendly and polite loved them

Looks a little tired

Great staff, value for money, close to town, beaches and views, the evening in house entertainment was awesome,

The cost for the basic room was higher than other similar rooms we had stayed during this trip

The view was incredible. I wasn’t expecting a sea view so was pleasantly surprised when we got to the room. The rooms were spacious and the beds were comfortable. There is someone at reception 24 hours a day which is brilliant.

The hotel rooms were a bit dated but at the price you really can’t complain. Especially with the view. There was minimal parking and every space was reserved so we ended up paying to use the Premier Inn one.

Local

Smell in corridors

The location and the staff were absolutely brilliant. You’re right in front of the sea and tolcarne beach and within walking distance of Newquay town centre. The staff were all so friendly and really made the stay offering recommendations and made the effort to make conversation.

N/a

the view

everything else

The staff were extremely helpful, I was quite ill and my Nan had plenty of support from both the porter and the receptionist whilst I was taken to hospital in an ambulance. They offered her a meal and went above and beyond the call of duty. Incredible service. Will be visiting again!!

Very clean, good sized room

Parking space was a problem

My mum stay in the hotel the room was very dull she had to wait for the room to be cleaned, the cleaning could be better perhaps it was rushed, I emailed beforehand to check on stairs but still mum had too steps up to her room luckily I was their to help her.

Window over looked a wall

Polite staff, amazing view and great value. The location was great too, 2 minute walk from the train station and about another 5 from most of the restaurants and bars.

A few large marks on the wall in the room let it down a tiny bit. But nothing major. The lay out might make it more difficult for an older guest.

Very good breakfast excellent location very nice room

Shower cubicle to small

Great location. Rooms were very basic and quite run down but fine for 1 night. Staff were friendly and offered a decent enough breakfast.

More space in the rooms. Shower and bathroom felt very out dated. Noisy corridors.

it’s very old. uneven floor boards, you can hear people walking around in their rooms, the breakfast though was really lovely

extremely dated and needs so much work however for the price it’s fair and clean

Parking was good, staff were pleasant

The overall hotel was in need of TLC and DIY, bath panel hanging off, shower was unusable, toilets dirty, breakfast limited choice,

terrible hotel. the rooms are dated with damp

everything

fabulous sea views

Some more vegetarian options at breakfast.

friendly staff

really dirty everywhere

Location

Nothing

the decor downstairs is modern and inviting, quite the opposite to the rooms upstairs! the reception staff were extremely friendly, welcoming and accommodating, knowledgeable and informative. the location is great. the room was very clean

the rooms are old and tired, the mates sounds and feels awful as you sit on it but actually not too bad to sleep on, bedding is nice, no mattress protector which was a bit naf. breakfast in the morning was a farce, we came down close to closing so we fully expected there to be a limited choice which was fine but the staff were all quite rude blanking us and leaving us to try to figure out where to go and what to do, we were rudely told we couldn't sit in the main bit as it was closed for breakfast now but pointed to some remains of food at a side board and said the food is there but you have to go sit up there so we did as we were asked and went down to get coffee (no juice left only a dribble of water and no dirty jugs cleared away) and toast then went up to the top to sit and saw the hot food area, so we popped over to find that it was all empty, we thought ok fine our faint for coming in 15 min before closing, but then when we asked what we could do they said they had moved all the food down to the bottom section, the bit they told us not to sit in! so we went down there to find no eggs, the sausage and bacon were like dog food, no one acknowledged us or cleared any tables despite there being 3 staff, preferring to talk about their party night in a club 🤷🏼‍♀️ disappointed, I know we paid a high tariff as it was boardmasters weekend but the place really isn't lie for money whatsoever. reception staff both wonderful though.

Nothing other than the location above the beach

No parking, tiny lift, awful room, filthy window, dirty carpet, broken furniture, substandard breakfast

staff were fab!

dirty

Friendly staff and had sea views room.

The place was dirty and very old. Bed was uncomfortable. I wouldn't recommend. It's cheap but not worth it.

Service and staff very good, receptionists excellent

Gluten free breakfast cereals would have been nice , The tray the glasses were on were not that clean

Very good location. Beautiful view across Tolcarne. The member of staff who checked me in was very polite and lovely. Easy check in and check out. no fuss. Which I like

Only a few minor things: The room door (201) had some weird white plastic over the original door knob and key slot which meant it doesn’t create a seal when closed. the guests upstairs were horrendous (not the hotels fault)… The bathroom tray didn’t empty as I showered and created a pool, so showering wasn’t great as was scared it would over flow. I assumed that the hotel is old so likely is just a flaw in the design so not worth making a fuss about and the rest of the room was perfectly fine.

Lovely view

Water stains on ceiling. Alot of menu choices not available. Pudding was still frozen. All microwaved kind of meals. Tiny bathroom despite it being for 2 disabled ladies. Needs a whole lot of TLC. Apparently had gone bankrupt and that was why in a poor state. In which case shouldn't be charging so much