Fantastic thank you.

Fantastic thank you.

Pros: Cannot beat the location - very central (with everything that comes with that regarding parking and noise) Communication with owners before we arrived was excellent. Large living room with plenty of space for 6. Comfortable, large beds (superking) Roof terrace was a lovely feature in good weather (although access a bit dicey!) Cons: Cleanliness was very poor - hairs in the fridge, dirty utensils in the drawers, sticky substance on the desk, crumbs on the tables. Unacceptable at any time but especially in the current pandemic. When reported to owner they did offer to send someone round but we had already cleaned around the place ourselves as we just wanted to get on with enjoying our break. Parking permit was included for stays of 4 nights or over but no information on how to obtain it or where we could use it. Thought it would be a paper one left in the apartment for us - it wasn't. Tried calling the contact number given to us by the owners but the guy we spoke to had no idea what we were talking about! Couldn't contact the owners by phone either which left us waiting parked on the yellow lines outside the apartment blocking the road and not knowing where to put the car. Eventually got through to owners via email who explained that they needed to add our reg to a system electronically which then meant we could park anywhere in zone 1 (?? We had to Google it) This really should all have been explained before we arrived to save the stress. Window in the large front bedroom literally came out of it's casing when I tried to open it! Good job it was me and not a child as it could have been very dangerous! Reported to owner who did offer to send someone round to have a look but that would have meant someone waiting in to let them in, explain, report back to the owner etc. and we didn't want to lose time on an already short break. Lots of small annoyances - a 2nd set of keys was mentioned but were nowhere to be found, toiletries were mentioned but only 1 or 2 shampoos could be found by hunting around the apartment (they were in the desk drawer in the hall?), the kids toys (which we didn't use) were thrown in to cupboards so they all fell out when you opened the door. Overall the place is looking a bit tired and unloved. The owners could do with spending a week freshening the place up and obviously the cleanliness issue really needs to be addressed. Would not recommend to families with young children or older/infirm guests due to stairs and access.