Breakfast was good, location was good and overall we enjoyed our stay.

A microwave would be nice

Really excellent service, lovely facility. Well designed, nice breakfast.

Location was easy access from FWY.

Window shade would not come down all the way down. And needed to keep lights out when we got out of shower. For privacy at night….

Windows have light-blocking shades to keep the room dark; lots of outlets around the room, some with USB charging; staff were all very friendly and helpful. I personally liked that the floors were not carpeted (but you may want to bring socks/slippers to wear around the room). The doors throughout the property are heavy, which can make them hard to open if you have stuff in your hands, but it helped muffle noise, so the hotel itself was fairly quiet even though it seemed to be full or nearly so. There's a water bottle filler in the lobby (we weren't told about it but stumbled across it).

Room was small and utilitarian. Not a lot of storage space (no drawers), just an exposed bar to hang things plus room under the bed for suitcases, and some coat hooks on the wall. The bathroom had barely enough towels for our two-night stay, and the bath towels were on the small side. All of the refillable hand soap, body wash, shampoo, and conditioner containers require two hands to use (you have to squeeze the bottle that's attached to the wall with one hand, and place another hand underneath to catch the stuff), which is a problem for someone with a disability or limited use of one hand/arm. Water pressure in the shower was poor. The shower door handle was not securely attached. The lighting was a bit harsh in some areas and too dim in others (but there were several different options). The room has a fridge but no microwave. The desk area is tiny. Pillows are super soft/squishy, which is not my preference. The oatmeal at the breakfast bar was dry and clumpy and seemed several days old on the first morning (it was better the second day). The breakfast area did not have any trays to put stuff on, only disposable paper plates/cups/bowls, so it was hard to carry, say a coffee and an orange juice along with your meal to your room or where you were sitting. There is no coffee maker in the rooms, and the coffee wasn't good (but there are plenty of local coffee shops to remedy that situation!). Housekeeping only comes every other day unless you request otherwise--presumably this is an eco-friendly choice, but it also felt like a cost saving measure, like much of the rest of this hotel, which seems more focused on flashy stuff (like high-def TV) than the basics. It would have been easy to overlook many of these things if this had been an inexpensive room, but it was 3x the cost we paid for a similar room last year at this time, so all of these little short cuts and annoyances added up.

It’s clean, and customer service was amazing. Specifically, the woman working at the counter the night shift was so kind and always had a smile on her face.

The room I was in, we kept on hearing noises outside our room.

The staff at the Hilton Tru is unfailingly helpful and cheerful. The lobby is bustling and well laid out - work cubbies, food area, sofas, a pool table and adjacent workout room.

The property seemed new, was easy to find, and is just East of downtown Eugene. The lobby is friendly and has some games, billiards, and a television. The room was very clean as well!

I don't know how to describe it other than the hotel was loud. Guests on the floor above us were easily audible, the heater in our room was very noisy, and the room was full of hard surfaces that didn't absorb sound. It could be that I'm nitpicking, but it was hard to rest.

Clean

Super uncomfortable bed