Great time. Everything you would expect. Only issue was that the a/c didn't quite keep up with the unseasonably hot weather.

There is not enough room here for me to write everything I have to say about this property owned/managed by Envitae. So, I will summarize as best I can: the air conditioning was not working in the apartment we rented. It was 83 degrees. The blinds over the sliding glass door were broken and laying on the floor. When the building engineer came to attempt to fix the AC, he replaced the filter and said it was filthy and the area in which the AC unit was located looked like it had never been cleaned. However, even after replacing the filter the temperature only got hotter. We were finally able to switch apartments to a smaller unit which had properly working AC. However, after finally getting our 10-month-old baby to bed, we began to realize the apartment was filthy. The first thing we noticed was the toilet had feces stains on it. My husband had to clean it. I immediately emailed Envitae about this and did not hear back for 3 days and only after I sent an additional email inquiring about a response and told them that in addition to the toilet issue, the kitchen floors and cabinets were filthy and the bathroom walls had stains. At that point, I did finally get a response in which Envitae insinuated I was lying about the cleanliness and told me that it was probably rust in the toilet, not feces. I know what I saw and it was not rust. Envitae did offer to send a cleaning crew to "tidy up" but by that point, I had cleaned the apartment myself. When I wiped the kitchen floor the lysol wipes I used immediately turned black with dirt. This lack of cleanliness is especially concerning with COVID. Envitae also told me they would credit me $200 because the apartment we had to move into was smaller. To date, I have not received that credit. On two occasions during our 5-day stay, we were unable to use the pool because the lifeguard had just put acid in it. I was a lifeguard for many years and a competitive swimmer for 16 years and I have never experienced anyone using acid that frequently and during peak hours of pool use. This was our first vacation with our 10-month old baby and the apartment was not as advertised: the HVAC unit wasn't working, blinds were broken, the apartment was dirty, and the pool was not usable as it should have been. Do not stay at Envitae properties. I won't ever again.

The property was nice, great location, lots of space for our family. But what made the stay truly incredible was the customer service. I was able to text with the property management company throughout our stay with any questions or concerns, and I was astounded at how quickly they responded and addressed even the most mundane issues. I would absolutely book through this company again for that alone.

The apartment was lovely and a perfect fit for our needs. The only cons were that we experienced internet issues during our stay which made remote work a bit difficult, and we were only provided one roll of toilet paper per bathroom for a week-long stay. However, Anthony/ENVITAE were quick to allow a free late check-out in light of these inconveniences. We greatly appreciated their flexibility!

It was a fantastic choice. The apartment was clean, parking included. They are thinking also of the smallest kids(crib and high chair are available in the apartment).