The staff was lovely and friendly, very warm people that couldn't do enough for us The hotel is literally at 200m fro mthe beach, the balcony is seafront. Rooms very clean and cozy, with big wardrobes and hangers for the clothes. Towels changed every 2-3 days, very comfortable mattresses and choice of pillows: one soft, one firm (memory foam). The breakfast is great, with a choice of cakes and pastries handmade and fresh, or on request made at the moment. I loved staying there. There was not a restaurant but they have agreements with very good ones in the city center (10 mins walk) and you can have a very good discount on your meal. They can also book the tables for you at the reception.

The hair dryer in the bathroom was working, but maybe needs to be updated with a newer model, but that's about it.

ok rooms, service ok

parking a challenge, breakfast sucks

Breakfast is not free to take! You have to ask staff for everything, even a glas of juice or a spoon! Too bad.

Breakfast was a big disappointment

Traveling with my husbands and another couple. We are all American and beyond basic greetings...only speak English. Front desk did a great job communicating with us. I accidentally booked one more room than I needed. He worked with booking.com to get me a full refund. Night help was engaged and informative. He was a self-proclaimed whiskey expert, which we enjoyed. We booked the "Jack and Jill" bedroom on the top floor, had gorgeous views of the water and the mountains. Balcony was a delight. Room was spacious for Italy and had everything we needed. Walking distance to our restaurant reservations and the beach front. Free breakfast in the morning was an added bonus. Also, there is gated parking. Highly recommend!

Bed linens and pillows could have been better quality. 4 pillows instead of 2. There is no lift--so keep that in mind. Attendants are happy to carry luggage. Town is quiet, closes down early. I suggest to stay in Massa (for the price) and play or shop in Forte dei Marmi which is the town it borders, cute downtown...fancy shopping.

The hospitality was excellent.

Nice hotel very close to the beach. We had a nice room with a balcony. Breakfast was amazing, so much choice!

It's a small hotel just across the street from the beach. Nice breakfast and nice people managing the place. We spent one night here on our way to Tuskany.

Everything was OK

close to the beach

The room is adequate with a nice balcony. However the bathroom needs renovating. it’s worn out and smells weird, musty. There’s no privacy door hanger so the cleaning crew kept wanting to come into our room around 9 a.m. each day! They just knocked once and put the key in the lock to enter. There are signs posted about keeping quiet in the hallway but for hours during the afternoon there was so much commotion with people talking loudly and moving luggage and what sounded like furniture!! Literally for hours! The staff at the small reception area is preoccupied with answering phones which btw you can hear in your room on the first floor and not very attentive when you walk up to the desk. Breakfast is advertised 7-10 a.m. but that’s not true. we arrived at 9:30 and asked about the eggs and the attendant rudely said you’re out of luck and this is what we have left. No apologies either. Very matter of fact and careless. so we did not go there the next day or the following morning. We would have been happy with what they had only if the lady had given us an explanation and a smile.

Staff

Wi-fi, TV

location, is near to the sea

Everything was really clean. Amazing breakfast with sweet and salty variety. Staff was friendly and ready to help whenever we had a question. The location aswell was very good, just a few minutes from the beach and the bus station, close to the center and nice bars. We enjoyed our holiday a lot but Hotel Michela just made it better!! 😁😁

Staff was great. Location is perfect. Very clean and with nice terrace.

The room could've been larger. Breakfast was mainly sweets. However the espresso was great 😊

The staff are really nice and I felt as I was at home. The breakfast is amazing good overcoming my high expectation. I truly recommend it!

Very friendly staff, the room had all the amenities, very good breakfast.

The room was a bit small.

Quiet, clean and very friendly. Very good breakfast offering not just cake and pastry, but also eggs and bacon. Very good value for money.

Excellent staff. We were treated very kindly on arrival and departure. This alone made our stay better than we could have imagined.

Seconds away from the beach, 5min walk from the city centre and 3min from the street festival.. Kind and helpful staff. Parking space always available.

Excellent breakfast, kind personal. Very good location. Confortable.

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Very clean, fantastic coffee, magnificent view.

A little cold first night.

Attitude, location.

Thin walls, tiles in corridors, you can hear outside noise very well.