Beautiful, comfirtable, tasty, interesting

Auxiliary services (taxi, tour guide) should be charged at market price or maybe with slight markup but not 70%+ markup.

This is a beautiful hotel in a somewhat touristy area. You feel secluded from all the busyness on the road and the views are beautiful. The staff is nice and accommodating and the food was good.

It was lovely, nothing bad. sometimes the staff would be gone right after dinner and it was impossible to get a tea. There was no dessert on the menu, not even a bowl of local fruit, which most Moroccans would have.

we really loved our stay with a beautiful colourful setting in the mountains the sound of the river was peaceful, lovely food, massive breakfast The hike to the Berber villages is so worth it.

we couldn’t work the shower properly

The entire compound is beautifully designed with places one could sit in privacy and others that were shared. The bedroom with its beautifully tiled en suite bathroom, sitting area and private terrace, overlooking the maroon hills and the Ourika river could not have been more comfortable. The decor, including an astonishing collection of artifacts, added to a feeling of understated opulence. And Danielle us a warm, knowledgeable and thoughtful person. Overall, a memorable stay for us! and perfect end to the 5 days we spent hiking in the Atlas!

We have NO negative comments

We loved everything!

The owners of this guesthouse were extremely helpful and responsive to any of my questions after booking and helped a great deal when I was not able to change the dates of my booking on booking.com (which really irritated me - no more booking.com booking like that). Very genuine owner (and animal lover, specially pussycats!) A very interesting building set into the hillside, very stylishly decorated with great views out from the top of the place across the valley. We especially loved the traditional Moroccan rugs and crafts which were displayed in that top room - really stylish. They went out of their way to make us feel very welcome. Bathroom products lovely, showers love

Dress up warm in JANUARY for the rooms. We were kindly given a radiator for our room and that helped warm it up after a while. My advice would just to ensure that in the colder month of January when the sun does not shine directly onto the property, you dress cosily. They do have heaters in the public areas too. If you have an elderly relative who has mobility issues, note that there are plenty of stairs down to the bed rooms. My 82 year old father in law was ok but had a bit of a struggle. There was not really somewhere viable to eat indoors close enough for my older father in law.

You can't go wrong with the views. This guesthouse is built into the mountain side. We loved every minute of our stay. The staff was accommodating and very gracious. One evening, my husband and I fell asleep and woke about 10am. He went to see if there was anything, bread or rolls that we could munch on as we were hungry. Next thing I know we had a full chicken tagine, bowl of delicious French fries and bread delivered. It was such a treat and we appreciated it. The tea is also delicious. First time I had mint tea with rosemary. I love it!

When we checked out, we were not 100% sure if booking.com had charged us or whether we should pay before we left. The staff was very accommodating and let us go without paying while they checked on it. This was not a problem. I confirmed that nothing had been deducted from our account and was told this happened to another guest. We would wait until the following two days. Within less than an hour of leaving we had received a call that a we needed to send the payment. Not a problem, but we were driving and did not have wifi. We were contacted several times through phone and email. Finally had to send a PayPal payment through a 3rd party source as they don't take Credit Cards. This would not have been an issue, other than we specifically advised we had no wifi AND that we were not headed home, but to the next leg of our vacation. We were responsive and just needed to get somewhere to get to Wifi. Felt they should have waited to contact us the next day/morning, rather than the multiple calls and email. It felt like we were mistrusted. I'd had preferred they taken the money and refunded it later. Just not a feel good feeling.

overall experience is great

some improvements must be done on breakfast menu