The house did not have air conditioning. It was warm when we checked in. The layout of the house allowed our large extended family to have the space for quiet time as well accommodate large family activities. The teens enjoyed the game room as well as the pool. The dining room table was not cleaned when we arrived. Some of the window crank handles did not work so we were not able to open the windows. One of the portable air conditioners in the guest house leaked fluid and gave off an unhealthy smell. We all enjoyed Big Bear Village and the 4th of July fireworks. Overall, it was the pool and jacuzzi that sold us on this location. It definitely allowed us to cool off in the afternoon.

What a place. Lots of room. Lots of things to do no one was bored. Pool was nice. The only negative was the SPA would not heat above 85 degrees even following the exact directions given.

The property was beautiful and spacious. We enjoyed every minute there. The pool was great. We would definitely stay here again.

Beautiful great memories

Although management did provide a partial refund for the inconvenience, this still does not remedy the fact that the some of the amenities were not functional. Especially that they were not open up it and still advertised these amenities as available. This property was booked because of the presence of a pool + hot tub. I selected to pay more for this property compared to neighboring one because of the pool + hot tub. According to management it was clearly listed in some fine print that the pool was not functional but the hot tub is functional. I was not aware of this until I directly asked for them to heat the pool before our arrival. After we arrived, we discovered that there is a leak in the hot tub, constantly draining, and the heat pump was not heating up the water. Management promised to send someone on Friday to look at the tub but unfortunately no one showed up and management did not follow up with us. The tennis court had many cracks, but nothing to make it hazardous. The house was beautiful and spacious, with comfortable beds. The kitchen was decent, was a bit tight but it did the job. It had two oven the top oven would only reach temp if the bottom oven was on. The bathrooms were well maintained, good water pressure. Plenty of parking space, huge driveway and massive garage. Pool table is of great quality. The furniture and finishes are great. If you don’t care for the outdoor amenities and want to stay inside, this place will be perfect. I suggested to management to openly state that the pool + hot tub are out of order. Instead of advertising this home with beautiful pictures of the pool and later report that they are actually not functional. I think that kind of practice is quite unbecoming and slithery.

Large spaces and easy to use.

Huge home with a fantastic pool and spa, in a really great neighborhood. Lots of activities for little ones too.

This is our second time staying here. It’s large enough for our family and plenty of activities.