Staff were Amazing! They politely enforce face masks for everyone.

Staff were Amazing! They politely enforce face masks for everyone.

Everything was just as expected! Loved it

Excellent!

Nothing really stands out for me. The hotel is old. Toilets and Tubs needs to be replaced. The smell in the hallway and in the bedroom wasn't appealing. It smells old. They charge for the serving tray to deliver your food to the room. The rice and stew has no taste and I got charged for the tray it was brought in. Here's the good part, excellent staff services. Staffs are friendly and efficient. Always willing to help. Overall, I don't think I'll consider another stay in Sheraton hotel.

Nothing really stands out for me. The hotel is old. Toilets and Tubs needs to be replaced. The smell in the hallway and in the bedroom wasn't appealing. It smells old. They charge for the serving tray to deliver your food to the room.The rice and stew has no taste and I got charged for the tray it was brought in.Here's the good part, excellent staff services. Staffs are friendly and efficient. Always willing to help. Overall, I don't think I'll consider another stay in Sheraton hotel.

Well it was okay!

Well it was okay!

Sheraton Lagos is a shadow of itself. Compared to a few years ago, this hotel has really lowered its own standards. First in this COVID-19 times, masks were not enforced. Second, quality, speed of service have gone down markedly. Food both at the main restaurant as well as the grill bar outside is terrible. This is not the Sheraton I knew.

Gym is too small and too far, waiters and waitress unfriendly

Club Lounge was very nice. Buffett was great at breakfast but selection sometimes limited during dinner. Quality of food was good

Friendly and safe environment.

This Sheraton is quite bad. I arrived on. Saturday and there must have been as event so the lobby was very crowded and extremely loud. Totally not ones idea of a relaxing hotel stay. Check in was easy enough and I proceeded to my room. As soon as I came out the lift, onto the hallways heading to my room, there was an overwhelming stale smell to the place. I could hardly breathe. The room smelt no better and it took a good few hours to get over the mouldy stale smell. I considered checking out and going to stay with friends, but by then it was quite late in the evening. I did not dare to dine here cos of this. The hotel is thoroughly in need of an update and I will not be using it again.

The staff. Very friendly and customer service oriented.

Positives: Very good breakfast, hot shower, great pool, helpful staff in the business center. Separate transportation company that has a desk in the lobby and was readily available and easy to work with. Negatives: Older building and it was quite noisy at times. You hear carts rolling up and down the hall and footsteps from the room upstairs. Had 15000 Naira stolen from my wallet and the only time my purse and wallet was out of my site was when the bellhop was bringing my stuff into my room just after my arrival. Only some money was taken, not all. He had watched me as I checked in and also paid the transportation company. He was the only one that had the opportunity. When I was leaving the same guy wanted to assist me and reached for the same bag that had contained my wallet and I declined his assistance. They also lost my laundry and it took several calls and many hours to find it. It was 1am the night before I left before they located it. They had accidentally posted it to the room across the hall. I don't plan to stay there again.

Positives:Very good breakfast, hot shower, great pool, helpful staff in the business center.Separate transportation company that has a desk in the lobby and was readily available and easy to work with.Negatives:Older building and it was quite noisy at times. You hear carts rolling up and down the hall and footsteps from the room upstairs.Had 15000 Naira stolen from my wallet and the only time my purse and wallet was out of my site was when the bellhop was bringing my stuff into my room just after my arrival. Only some money was taken, not all. He had watched me as I checked in and also paid the transportation company. He was the only one that had the opportunity. When I was leaving the same guy wanted to assist me and reached for the same bag that had contained my wallet and I declined his assistance. They also lost my laundry and it took several calls and many hours to find it. It was 1am the night before I left before they located it. They had accidentally posted it to the room across the hall. I don't plan to stay there again.

Workers excellent especially front desk. Clean room and great food.

Very nice hotel, spacious and well appointed. Security is always present and they are alert, which is comforting. I will definitely stay here again as my travels take me through Lagos!

Becoming tired (again), service often lacking.

Very clean and well run hotel. Kudos to the staff and management.

Clean and security set-up. Staff presant and very willing to assist.

Flat.

Superb service, comfortable bed, great location and within minutes drive from the airport.

Great improvement since my last stay a few years ago. Excellent breakfast and good service, staff seemed very genuine.

This hotel had awesome security. Every employee that made eye contact acknowledged you with a friendly smile and greeting. Customer service and ambiance was good. Room was very clean and bed was comfortable. Food was decent. The only issue I had was with the bathroom; it was old and dated. The counter top was Formica that was water damaged. The toilet knob was on the wall so you had to stand up to flush. That was disgusting. Toilet seat also badly scuffed up. Tub had been poorly re glazed and leaked water all over the floor because it didn't have splash guard. Paint that was used to re-glaze the tub splattered everywhere. I liked the hotel but didn't feel it was worth what I paid because the bathroom was unacceptable. I will not return because of the bathroom. Everything else was awesome.

The Hotel has nice restaurants and bars and the staff is very helpful but the room is maximum 3 stars and not very comfortable also a bit dark.

Rooms were cleaned daily, furniture and bed were okay, the staff were very friendly and helpful at all times, bathroom and decoration of the rooms needs to be improved to international standard, noisy air conditioner, considering how expensive this hotel is.

I stay here regularly because of the lacality to the airport and because i prefer not to be snarled up in traffic on V.I. everything is expensive...but that is Lagos and typical of the hotels in Nigeria. Yes the Sheraton is tired and in need of a makover but the rooms are clean, beds are comfortable, the aircon works and the food is pretty good and the wifi works.

Its Lagos what do you expect! My ratings are specific to the country and not by western standards. The Hotel is now old and yes it does look a bit tired however what you are paying for is the security that this one boasts (in theory). Rooms are still well furnished, clean and comfortable. They are in the middle of upgrading phones and wifi and i have to say for Nigeria its not slow. The Hotel is in an ideal location for traveling out from (Ibadan highway, Ikeja etc) and getting to the airport. Be prepared to be ripped off by the in house taxi - planet rentals....its Nigeria and prices have rocketed and everyone wants to be paid at western levels plus you'll find that little phrase 'something for your friend' is endemic! The food is good here and a nice selection of local, Indian, Italian, western dishes and complemented by a well stocked bar too. If you want to show off to your customers with higher luxury and 'persieved' levels of attention from staff then go to Vicky Island...be prepared to pay extortionate rates and get stuck in traffic though.

GREAT LOCATION CLOSE TO THE AIRPORT BUT FAR FROM MOST TOURIST AREAS , VICTORIA ISLAND AND IKOYI SHOPPING DISTRICT. HOTEL APPROVED TAXI DRIVER WAS SAFE AND EFFECETIVE.THE DAILY BUFFET MENU AND DRINKS WAS GOOD BUT TOO EXPENSIVE. THE RECEPTION AND CLEANING STAFF WERE EXCELLENT. SECURITY WAS SUPERB.