Urin on floor of the bathroom, long hairs on the floor and glitter in the bed . No restaurant. Hotel is very tired

We had an overnight stay. There was a problem with the door. As we left early we had to leave the door open as we didn't want to disturb other guest banging the door closed.

Fabulous lovely room ..bar and staff

The hotel was in a dire state. Ridiculously short staffed. The staff who were there were, however, very pleasant and professional, just hardly any. they'd shut the pool, gym and restaurant, This wasn't apart on other booking sites, they said it was on the hotel website. The only way I can describe this, once lovely hotel, is SAD

Lovely 1 night stay in the suite. Beautiful surroundings and very reasonably priced

Disappointed with where i was put. I thought i was being allocated a ground floor room in the hotel as i had a very small dog. However, i placed in an a building attached by a walk way to the hotel and was put on the top floor. The hotel boasts is spent a significant amount of money on the hotel in refurbishments, but this section of the hotel hasnt been touched. There was a water station on the top floor that was broken, the one on the ground floor didnt work either. There was no information sheet in the room but there was a not to say if you want fresh milk call room service, there was no phone in the room! When i got there after being stuck in traffice for hours on end, i asked about food, there was no food as restaurant was closed. The hotel grounds are stunning. The building stayed in felt like you were shoved out of the way.

Clean room

Friendly staff, nothing was too much bother. Bathroom positively sparkled

The staff at this property were outstanding - every single one of them from the minute we walked through the door - advising us on where we could get our sons laundry done(he was in the middle of a lands end to John o groats bike ride) they even set up the gardeners hose for him to clean his bike. The whole experience was amazing - we ended up booking our son another night so he could recover before the rest of his journey. Thanks to everyone!!!

Very quiet location. Away from houses and shops. Landscaped gardens, lovely scene to wake up to. Quite old main building but lots of later additions including breakfast room which is a large conservatory. All the staff were so friendly. I know it has only recently reopened and I hope people will choose to stay. You need a car really, a few miles from town. We enjoyed staying, high points water machine near room with still and sparkling..better than 1 bottle!! Full cooked breakfast included and nice little lounge with bar. Downside…stairs if you have mobility issues..high step to get in front door and at present no evening food…but great pub nearby!!

Beautiful house!

We were not impressed with the first room 415. We were given another room 402. Both rooms were supposed to be deluxe. I rate them as standard. We have stayed at this hotel on several occasions and we were happy with the accommodations but have noticed a decline in the normal high standards. Staff were helpful and friendly.

Just stayed one night in a standard room. No dinner or breakfast. The room was very comfy though

We were very delighted with our stay as Claire made us feel welcomed and made our stay very comfortable.

All good.

Had a lovely 4 night staywhile working in Wigan. Hotel was spottless and breakfast was nice Lots of free parking on site

Lovely staff but quiet great location

Lovely service nice and clean spacious comfy rooms will be returning

We picked the hotel specifically because it had pool. On arrival we were told the pool was out of order which was really upsetting for my child. No explanation given. Staff were lovely. Room was clean.

the property is in a lovely woodland area with lake view but the view was limited with a new high boundry fence.

Very pleasant hotel and nice room. minor irritants such as only a bedside cabinet and lamp on one side of the bed and had to ask for additional toilets roll.

Where to start, very little choice of drinks behind the bar, I’m guessing due to it closing in a couple of days. Paint flaking off the ceiling . But is nothing compared being locked out of the grounds of hotel at night and not been able to gain access. We had to bust the lock of the gate to gain access, not sure how an ambulance would have got in . The hotel is being prepared to house illegal migrants.

Okay but expensive for what it is.

The hotel is stunning. Loved the history. Eating in the large conservatory was a joy. The bar was amazing too and grounds just beautiful. Staff could not be more helpful. Thank you. The whole experience helped alleviate an otherwise stressful time.

Really nice surroundings and facilities. The building is showing it’s age and my room was showing it’s age (toilet roll holder hanging off the wall, sealant, old TV). Breakfast really hearty and staff very friendly.

One night business stay. Lovely quite location but only 5 mins drive from nearest shops/supermarkets. Better gym facilities than a lot of places I've stayed in with a Jacuzzi & small pool. Very pleasant hotel with nice grounds. Helpful staff. If I'm in the area I would stay again.

Rooms need updating dull and dreary .

The hotel itself is needing some upgrades for example my room door lock was hanging off. Staff were nice and helpful though but sending an email directly to the hotel

Dirty room on my arrival without towels and glasses, crips were found on the floor, paid for an upgrade and it was a complete waste of money, very noisy

This hotel has possibly the worst restaurant food of any I have stayed in for several years and I am in a hotel for work every other week! In the four nights at the hotel using the restaurant was unavoidable and the food was very poor on every occasion. One night I was served lumps of potato that should have been gnocchi. The head waitress agreed but could offer no explanation even after speaking to the chef. I was told the manageress would speak to me but on each occasion I went to reception she was not available. I was promised an email with some explanations but have received nothing. Very poor!

Stay was OK. It was not for fun, family funeral, so that will have impacted feelings. Did not really eat other than from Bar Menu which was OK. Staff were good but as hotel was quiet the Bar was not well manned. Room was clean and bed was comfortable. Stayed in Annex building and bathroom had a bit too much silicone which implied that there had been a leak. Think it is more set up for the SPA or as a wedding location.

Really dated Paper thin walls (you here everything) Nice building Gym good Steam room good Clean