Immaculate service by the staff. The hotel itself is great but the crew are what make it unforgetable. All the employees we met were friendly and went out of their way to make sure we had a great stay.

Sumptuous elegance and calm against the back drop of a chaotic city My mum and I spent a week here for her 80th b’day present. This is an oasis of calm compared to the chaos and hassle of Luxor. From the fact our room was upgraded by the lovely reception staff to have more space for the week we were there, to the soft and unbelievably comfy bed linen to the absolutely amazing staff who helped us, this is a wonderful Hotel. I can’t name them all as I’d be here all day, but stand outs were Ashraf, Khaled and Rashidy. And then the lovely receptionist, the brilliant door man who helped change my dollars on last day, to the lovely female cleaner. Mum had the best time and we ended up eating there every day as we liked the service so much.

A classic hotel in a stunning city!

Old time ambiance and service. Relaxing garden with swimming pool. Great location overlooking the river.

This is a phenomenal property with the elegance of an Italian villa. It was five star stay for sure. It was more of an experience to eat out and use local taxis rather than stay in.

very near to Luxor temple. staff are all friendly . brekfast is available from AM5:30 in resterant It's convinient to start activity from early morning.

Beautiful hotel. Everything was excellent. Highly recommend.

Great customer service! Everyone was willing to help. We will go back

Great experience! Friendly staff and very clean rooms

A historic hotel in a prime location with wonderful staff and lots of charm. The staff takes great pride in their jobs and work really hard to accommodate your every need and request. Rooms are nice and offer very comfortable beds. The bar/lounge by the lobby was excellent. Great staff, service and live piano during happy hour. The grounds are spacious and beautiful. The pool is large, but requires significantly more chlorine as it has algae throughout the grout, walls and filters. The food was ok. Absolutly nothing to reflect or rival a 5 star hotel. The breakfast was ok. The food at the pool was subpar. Dinner was ok. The stores connected to the hotel are a circus. Nobels Art Gallery and Nobels Jewelers are all owned by the same family and are a complete rip off. I purchased an 18k cartouche from Shady. I picked up my cartouche and went back to the hotel and realized the letters on my name were FAKE GOLD. I took it back to the store and informed him I knew it wasn’t real gold. He admitted it and refunded me. So disturbing. I made the hotel aware given the stores products are displayed throughout the hotel endorsing the stores. Overall, the hotel was ok. It is a historic hotel but absolutly not a five star hotel.

This was one of my best experiences at a hotel. The Victorian ambience is charming. The service is absolutely phenomenal - the staff really take care of you and are super-friendly. The rosemary chicken at the restaurant was the best I have ever had.

Grand old hotel. Beautiful gardens and wonderful breakfast.

First we had a small room without balcony although I had booked a Nile view room. But we got a huge room with a balcony overlooking the amazing garden. The hotel is a bit rundown but lovely. Breakfast was excellent. All in all wonderful three days

No upgrade, but great nevertheless.

It's a beautiful hotel, in a beautiful location, in desperate need of a total renovation. Everything is either dirty, or outdated. From peeling paint to toilets not flushing properly, everything need a gut job. Our room had a stunning view, but heating, bidet and windows did not work properly. We were freezing because of the draft from the old windows that don't close properly. The entire hotel is falling apart, certainly not the luxury experience we were expecting. We could not wait to get out of there.

It was chosen because it is "historical" or nearly so. It is a little run down. But still the best in the area, apparently

This is a palace that was built in 1886. the space is truly palatial and unique. An upgrade or restoration of furniture, and bathroom amenities need to be done.

Amazing experience in a mythical hotel

An old hotel with lots of character. Spacious. Beautiful garden. Good breakfast. High ceilings. We greatly enjoyed our stay.

Absolutely brilliant experience! Staff were so wonderful. Food amazing and the rooms just perfect! It is a wonderful hotel experience steeped in history and old world charm!

Beautiful old property. Probably would save money and stay at adjacent building for less than half the price next time. Was nice to have balcony looking out over Nile.

WORST Hotel I have ever stay in the 75 international cities I have visited. Really bad stay getting only a few hours sleep. Very noisy street. I ask to have my room changed and they reply hotel was full and couldn't change. The true is the hotel was very empty. I hardly saw anyone there and only a few people a breakfast. Saw only a few people checking in or out. Staff was not helpful at all. I finished my tour of Luxor early and since I was traveling light I had travel bad with me and decided to not to go back to to the hotel. My tour guide suggested another hotel to stay at and have dinner before going to the airport back to Cairo. It was a great hotel and wonderful dinner. If you are going to Luxor DON'T USE THIS HOTEL you will regret it!

staff was friendly and everything was ready as expected.

Friendly staff make you feel welcome in the hotel. Prestige suite is very spacious and elegant.

It’s a lavish unique hotel w a fantastic staff making you feel right at home , if you want you to be spoiled pampered and welcomed this is your place to go .

Luxor was a key stop on our ‘bucket list trip to Egypt’, and we are glad we chose the ‘Winter Palace’ for our stay. The property is stepped in history and full of character, and the garden is stunning and amazing (despite the heat at this time of the year, a very relaxing spot to be in). We stayed in the Prestige Suite which was very comfortable with a great view of the Nile. We were initially concerned the noise from the road might disturb us, but our fears proved unfounded. The staff were brilliant and did everything to ensure our stay was comfortable and memorable. We will definitely stay here again in future. Joseph/Funlola/Alfred

Place appears like its stould frozen intime for a hundred years, regal bldg with very old yet very comfy furniture. I had not been aware that the restaurants and bar required long pants so the hotel lost a lot of our business.

Place appears like its stould frozen intime for a hundred years, regal bldg with very old yet very comfy furniture. I had not been aware that the restaurants and bar required long pants so the hotel lost a lot of our business.

The staff was very friendly, the hotel grand, and the location was great. Highly recommended.

Lovely hotel and staff. Gardens beautiful.

the hotel is very nice, and staff were very helpful. the rooms could use a little updating, but are generally very nice as is.

The classiest hotel I've ever stayed. Highly recommend.