Good place everything was great.

Tv in our room didn't work. Nothing was done about it. Coffee and juice machines didn't work in the breakfast area. Room was clean. Bed was comfortable. Staff was nice but didn't have all of what they needed to do their jobs. Supervisor failed to show up two days in a row.

Hot... SO HOT I COULDN'T SLEEP!

This was the first time staying at Best Western. The first room that was given to us we had issues with the television not working. The young lady at the registration desk made sure we got another room which was adequate. We will return to this motel when we need accommodations in Indianapolis again.

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No tv for the whole stay the general manager told me you need to call the hotel because are giving me a discount due to this. Thanks!

Front desk receptionist was pleasant and friendly.

Clean rooms, friendly staff and good breakfast. Thumbs up!

Good

Definitely earned its low star rating hotel. It was fine to sleep at but area was very sketchy and seemed un safe

Great hotel. very comfortable.

Good stay

Easy access to the freeway. Clean and comfortable rooms, Kind staff. The breakfast was really good and the hotel was near a lot of restaurants where you could pick up food so that was very convenient.

The property was clean and modern, room was clean and nicely appointed. A few minor issues... bathroom not cleaned each day and towels replaced. Breakfast wasn't ready when they said it would be on Sunday morning.

Overall this hotel was amazing for the price. The pool is nice, rooms are clean, the breakfast had a pretty decent selection, and the staff was amazing.

Nice hotel. Pretty clean. Bed was comfy. Sink in bathroom drained slow. Told them about it. Over all good experience.

We had cleanliness issues with our room. However, the front desk staff and GM were very helpful with fixing the issue.

Room was nice and clean.

The check in process was easy and the staff were very nice. The breakfast was a bit oily and there were limited options

The hotel was in a great location close to the highway and variuos dining options. It was also very quiet even though every night it was very busy

The property was clean and well kept!

Not the cleanest hotel I have stayed at: In the bathroom alone there was pee on the toilet, pubic hairs on the floor & in shower, & we left with a 1/2 roll of toilet paper. Really a 1/2 roll, but we were to tired to go get more. In the room cup rings still on tables, mini fridge not even wiped out, candy wrappers in plain sight. The top blanket, I understand this doesn’t get washed every time, but it definitely should have been about 20 guests ago. It was disgusting Not enough pillows, hard bed. Won’t go back!

I live 3 hours away in one direction, my friend 3 hours away in the other direction. We each drove into Indy the day of our stay. I called in advance to ask if we could have an early checkin at the Best Western and they said it was unlikely as it was booked solid. I confirmed they had my reservation during that call. The hotel was across the street from my destination and we would be pressed for time. When we arrived ONE HOUR after that confirmation call and ONE HOUR before check-in time we were told they had given our pre-booked hotel room had been given away and moved us to a Holiday Inn express 11 miles away. We drove there only to find our 2 queen room was not available and we were booked in a king room with a pullout bed. After a horrible night’s sleep on a paper thin mattress (I am 61 with back problems) they charged us MORE MONEY for the room than my guaranteed pre book price. The hotel was loud and I got no sleep. I will NEVER book with Hotel.com again. I will NEVER stay in at a Best Western or Holiday Inn again. I am now a sworn member of Marriott and will book ONLY from Marriott for the rest of my life. We were treated like dirt by Best Western. Hotel.com never texted or emailed me to give me a heads up except to ask for this review.

In this area of Indianapolis, there were a lot of hotels in the hundred dollar range which I assumed would be very minimal amenities and a lack of comfort. So I chose this hotel based on price, but it was very dirty. Had a very loud air conditioner and a below average breakfast. We got what I would expect we would get for $100 hotel in this area but this one was almost $200 so it is extremely overpriced.

Went to check in, lady was watching a video while crocheting. We didn’t seem to be that important to her. Hotel pretty dirty. Pretty warm in hallways and lobby. Air conditioning working? Elevator very slow. Only four floors. Ice machine on third floor out of order. Wonder how long that’s been? Our room was clean. Slept well. Air conditioning worked very well. Hot shower with good pressure. Toilet worked flawlessly. Good location. Don’t think we’ll be back as there are many other options

The rooms were hot and humid. The “gym” was very hot, had no water and no towels. No one ever came and emptied the trash during our 3 days, so we just stacked our trash by the elevator, which is what everyone else was doing. They told us to just leave our towels in the hall. Wet. Others did the same so the hall smelled of wet towels. The entire ceiling fell out of the room with the ice machine and made that unavailable. Water and muck were everywhere. My son got sick from breakfast one morning (we’re thinking it was the yogurt). And the washer didn’t work. Aside from having beds and a place to leave our stuff, this wasn’t a pleasant stay. We got the absolute bare minimum.

Easy and very comfy beds…

Assessable rooms are not available on the first floor and it’s on the 4th floor instead with elevator under construction. Front desk staff is sarcastic and rolling eyes, plus claiming customer is rude and/or “shirt”. Please train your staff properly before leaving on your own at the front. No manager on duty or at least that’s how we been told.

Convenient to 465 and shopping

Room was renovated, clean and comfortable. Elevator was out of service, tv cable did not work. Could only watch 1 channel. No maintenance person on staff, no room to move us to, no extra TVs

The elevator was down in which I was aware before I arrived. They assigned my room on the 3rd floor. I asked to be moved because I am a 65-year-old singer and was unable to take the stairs. I requested the same room on the second floor when I previously stayed about 3 weeks ago and they said the king bed was unavailable. Shockingly because there were very few yes if any guest when I checked in. I was placed on the first floor facing a wall next to the swimming pool. The bed was too soft for me causing pain and sleepless night.

Staff was nice but the room was not cleaned well for quite some time very dusty and dirty