Bathroom needs to be updated

Years back this must have been a great hotel. Now, it’s simply too old and lacks the investment. Reception lacked staff. Messages I kept sending through hotels.com were never responded to. So, 3 weeks later, I finally decided to give them a call to book my airport transfer. The size of the room and the food are the only 2 things that were pleasant about the hotel. Other than that, it totally needs a major renovation. It must include more staff on duty. The English proficiency of reception staff should also be improved. Staff were kind and tried to be helpful, but staying there simply felt like the hotel is slowly falling apart. Staying at boutique hotels in the city is a much better option in my opinion. Unless you have a particular reason for staying here, like using the tennis court, I don’t see why you should.

I have booked river view room but they just offer city view room !

Veey grand hotel with great service, but the bathroom facilites are well below that which would be expected from a quality hotel in Cambodia. Is in dire need of investment and renovation.

A fading Icon which is showing its age but is still relevant because of its excellent service and staff.

Good

Wonderful pool and pool area. Room Upgrade needed.

Our phone wasn't working, so I went downstairs to order room service. After ordering three things, the man said to wait to see if they had a soup. I waited a few minutes and they said they had it, so I went upstairs and only the soup comes. I sign, but notice that the price is $11, so I tell my wife, who is trying to tell the waiter about the other two items they forgot. She tells the man that the soup is $9 on the menu, but he says we have the wrong menu. She then tears up the receipt and says she doesn't want the soup. The guy is shocked, so he grabs her hands. She gets up, points to the door, and says "Get out!" The manager came with the man and apologized by giving us a couple of fruit plates. The next day we sit by the pool and order a burger and calzone. Over half an hour later the waiter comes and says they don't have burger. I say that I want to see a manager to which he says there is no manager. My wife goes and finds a manager. By the time she explained everything that happened to us including the night before, the waiter brought a burger and pizza, not calzone. The manager comped the meal and gave us two free hour massages. We ate at the restaurant once, which was great. The hotel is old, smelly, and desperately needs renovating. I would go back if they renovated. The pool is nice right on the Mekong river. The massages were great! The bed was comfortable and the TV was new and big. Don't ask for a tuktuk though. They will rip you off. Just go to the street.