Never disappoints

Thank you Hilton Hotel for taking care of us!

Great customer service.

Incredible views and a true paradise. Staff were excellent.

Beach access and great snorkeling, nice pools/pool area

The Tasi Suites had nice amenities. The staff at the Tasi Check In desk were very professional and polite. The room was nice and had a great view.

Booked a double bed. Got to the room to find just one bed. Went back to the front to get the correct room but was told they just sold out of the last double and they had upgraded me. I asked if they expected someone to sleep on the floor and that taking a bed away from me was not an upgrade regardless of how nice the room was. The response was confusion and “but sir you got an upgrade.” They finally told me that they would be “more than happy to bring me a small folding bed and don’t worry because they will waive the fee for that.” The room and hotel were clean, no issues there. Just a lack of awareness and possibly incompetence at the front desk.

Service was excellent in all areas of hotel. The building itself needs some love, peeling paint, public restrooms where doors do not lock, trash on grounds.

Good employers

Quiet and secluded place.

Ok

Nice access to water

Hens are very noisy outside. And we could not check in because they did not clean the rooms. So we had to wait for 3hours at the lobby. I stay there every 2 times a year for12years. But I will never stay there

Price point was very good for Hilton. Check in was smooth and service was exceptional with staff aleays offering to assist in whatever our needs were.

Upon checking in, I was given a key that didn't work, got assigned a room that was already occupied once I got a working key, and after three trips up and down, I was able to get to my assigned hotel room. For the inconvenience, we got a light meal voucher. This was my honeymoon trip and first time to Guam. Next time, I might try to look for other options, but for the price and the friendly staff, I would say it's worth it!

Room was very nice but there was some very visible white dirt on the gray tile in the bathroom. There was also dark gray mold in the white grout inside the shower. Staff was very nice to us.

clean. nice pool . kind

The room was nice, clean and comfortable. Absolutely beautiful ocean view. The bathroom seemed a bit aged, shower head and sink faucet needed some cleaning and declogging. Overall good experience but debatable if I'll book again at the hotel due to difficulty finding convenient parking.

Staff are amazing, very kind and helpful. Several dining options. Room was spacious and comfortable. Amazing beach views.

Staff was very nice and check in went well, price too high.

Great hotel. Friendly staff. Nice restaurants. Good gift shop. Comfy bed.

Staff was super nice and the room was clean.

The staff was extremely friendly and accommodating.

Great staff, excellent service provided.

The staff was very nice and my room was clean!

Was told over the phone that The Spa was “fully booked” but when I stopped by after 11AM, it was CLOSED, tho published hours are 10AM-10PM. If you manage to get an appt the day before, you can’t cancel/reschedule w/o paying 100% since 24-hr advance notice is required. Bring your own water bottle, shampoo and hair conditioner to gym. I closed my bill the evening before my 6AM flight. Front desk & operator would not answer phone 3-3:15AM when I called for a bellhop to help with some heavy luggage (I’m over 60) and for the valet to bring up my rental car, which I still had to gas up and park before checking in. After almost 10 mins, I noticed a “service hotline” button on the phone, after futilely redialing from my stateside cell. Got to airport late, so checked in before parking the rental, and got a parking ticket. Later, HILTON emailed a bill for an unexplained $3. Cafe Cino had spam croissant. Roy’s was a let down. NO ROOM SERVICE. Swimming in the infinity pools involves you having to walk a ways to return your towel or you will be charged (so I passed on the towel bc my room was closer than the used towel bins). Most of the staff were otherwise friendly and very kind. Clean hotel. Great lobby. Tasi Ocean room is small w/little storage. No pen and pad nor phone by the beds. Bathroom amenities bound to walls industrial style aka “eco friendly”, toilet with gizmos for warmth and washing.

Very friendly staff.

Comparatively Okay

Great time. We stayed in the warm Hilton over 50 years ago and it was brand new. It was a pleasure to stay there again.

The best hotel in Guam. Definitely coming back here.

We arrived at 4 am. Had emailed hotel to find out if they do 1/2 day but no response. Also emailed about shuttle and never got response. A bit worried, but from the moment we arrived we were impressed with the friendliness of staff. Bed and pillows were super comfortable. Ocean views lovely. Really I’m was clean but paint peeling in shower. Clearly post Covid there are some areas that need refreshing. Breakfast was wonderful. French toast was so good!!! Omelettes huge. One issue was lack of seating by ocean and pool. We didn’t take advantage but pool exercises looked fun and saw yoga class as well. Happy hour drinks were good price. Loved that breakfast coupon could be used for buffet or cafe. We left at 3 am and were able to get food and coffee from go. Wound definitely stay again. Location was great. Info on website about shuttle would be helpful. Also note that dice ship no longer there and beach activities not open daily.

The Hilton staff were fantastic. Easily the best part of the experience. The facilities aren’t new but they’re well-maintained. Parking is easy and it’s close enough to the Tamuning strip to make things accessible but not crowded with other tourists.