Nicely located near downtown attractions like CN Tower, Hockey HoF, Aquarium, Dundas Square. Many places to eat, shop, and drink nearby. Walls were thin - could hear noisy neighbors loudly and clearly. Guests were noisy in hallways late at night. Bar drinks were great but pricey. Elevators were sometimes not working properly but overall elevator access to higher floors were not a problem. Help at the front desk was good, if you didn't have to wait in line. Biggest gripe: We asked them to call us a cab when we got back from touring the city, and they had a car waiting for us. Seemed great until they escorted us into a Mercedes SUV that charged us a fortune to go to Billy Bishop Airport which within (long) walking distance - easily $40-50 more than a cab. Felt scammed. Oh, that at the pillows - way too soft. They crush down to nothing.

Great clean, quite and safe

Great designed corner room with extremely friendly service.

Stay was very good , didnt like it the homeless around on the street

It was perfect. Everything was perfect.

This is a very nice hotel. Clean and not outdated. Staff was excellent from the assistance outside upon our arrival to the front desk, where Tania took care of me and my family. She was knowledgeable, courteous and very pleasant. We were given information about the restaurants, tours and available services nearby the Sheraton. Housekeeping was always on point. I recommend this hotel if you’re ever traveling to Toronto.

Location was good and the Receptionist was very nice so we were happy to select this hotel.

Stayed here over the long weekend with our two young kids and upgraded to the club level. The club lounge here is impeccable - well worth the additional cost. The evening appetizers were varied and delicious, the staff were wonderful, and the space and views were top notch! Overall, the stay was great and the location was perfect for us. The pool was the biggest let down. We booked the hotel specifically for the rooftop pool based on the beautiful photos posted of the loungers, hoping for a bit of a resort feel with our water-loving kids. Found out when we arrived to swim that the two rows of loungers closest to the pool had to be paid for (an additional cost of over $80 per day, for two loungers, bottles of water and ‘snacks’). Outrageous. A member of staff told me it’s usually just one row reserved, but they increase to two rows on long weekends. Hardly ANY were being used. After charging a premium room rate of over $700 a night, that additional charge felt ridiculous and such a tone-deaf money-grab. The only ‘free’ loungers that were available were separated from the pool, which was super inconvenient with kids. I was really annoyed. We ended up at the pool a lot less because of it. Tip: if you have young kids/early bedtimes, check to see if there’s anything happening in Nathan Phillips Square. We didn’t know there was a festival that had music blaring until 11pm - I’d have requested a room on the other side if known.

I really liked the main entrance drop off.

Fantastic service and helpful staff. Hotel has a great vibe and was buzzing with activity. Amazing location and overall very good value as well!

Good for family

Carafiesta occuring across the street.Music noise intrusive into room facing Queen Street.Spoke to Reception that decibel level too high so room facing the noise should not be provided.Noise on 25th floor made telephone conversation difficulty.Unable to relax.Would have changed room if we were staying more than one night.Previous visits to same wider on 21st floor were enjoyable.City should limit sound level for event!

Too many traffic and police cars.

Very interesting

Great location, excellent customer service, overall good bang for your buck.

Lovely hotel with a great pool in the heart of Toronto!

Everything went smoothly

all good except the daily parking is 72$.

The room was clean, bed was soft, pool was huge, and the staff was excellent.

Everything about it was amazing. Perfect location. Close to everything and walkable. I enjoyed my stay and would be right back!

This was a great location! The staff was also amazing and very friendly. Our room was big, clean, and had a great view of the city. This hotel was also super dog friendly! Highly recommend!

Perfect

For the last hot days of summer the pool is the best!!! The acomodations were ok, but the house cleaning wasn’t the most efficient. Very well place !

We had a room not in the main tower, but pool level. Had a nice outdoor private patio. The interior needs updating. It was clean and comfortable. Great being so close to the pool.

Check-in is always a hassle as they blame 'third party booking' problems. Room was clean and beds comfortable. Pool area needs some work, tiles missing and hair clumps all over. Although its indoor and outdoor the water is still pretty cold.

Great clean property, every amenity I needed, great dining options but the best aspect of this property is the amazing guest service. Everyone I had contact with was very friendly and service oriented - genuinely! Best hotel staff I have ever had.

Service was excellent, property is a bit outdated but well maintained.

I like Service at front desk

Construction at the time, made traffic a bit chaotic.

Central downtown, close to most restaurants and attractions

The hotel itself was lovely, but our room was right across the street from an festival event space that played loud music until 11PM. If you're an early-to-bed, early-to-rise person, you might want to inquire whether there is a room that doesn't face the festival space next to City Hall. It was very hard to sleep!

Great hotel and pool (combo indoor outdoor). Excellent location to ces a lot of activities by walking. Deluxe option with access to the last floor that includes dinner, anytime snacks, breakfast and higher floor rooms. Worth it but the night we went, we arrived at 19:15 m. The buffet was supposed to stand until 20:30 but there was not much food left and the refreshing un sufficient for the number of waiting guests. Staff at the bar was upset as well. Nevertheless on departure the front desk apologized by ensuring that usually never happens and they applied a discount as a compensation.