Beautiful colonial style hotel with extremely friendly and helpful staff

Beautiful iconic hotel with wonderful staff

Absolutely beautiful hotel and grounds, the staff was amazing and food was so good! Enjoyed the entertainment also

We could not offer a better summary than we will be BACK. Well done it was a very special part of our holiday

This is a wonderful British colonial era property. Staff is fantastic. I would stay here again. If you need a hotel to see Victoria Falls, this IS the place to stay.

Location, location, location!!! Perfect location for the falls. Great buffet and dinner show. Nostalgia everywhere. You feel you have gone back in time. Downside: the hotel needs some updating, but the lack of tourism during COVID hurt all the hotels in the area. Still beautiful location and hotel.

We book the Vic Falls hotel fir a big if luxury at the end of our trip. To be honest, it was just ok. While it’s a beautifully maintained historic hotel, we paid a fortune for average service. Little things like the mini bar & water/coffee weren’t restocked during our stay. The food was very average. We had a much more luxurious stay at Ilala Lodge across the road at the start of the trip with fabulous food and service. Save your money by booking elsewhere and go to Vic Falls hotel for high tea.

It was spectacular to stay at the number one property at Victoria Falls and therefore it’s an experience that we will never forget.

I was charged for my accommodation when I had already paid Expedia in full. The front desk made me pay a second time saying they had not been paid by Expedia ? I am requesting a refund from Expedia immediately please.

Place is amazing and its everything you hear about it.... staff is amazing. Food and beverage is great... the grounds are manicured to profection... views are incredible.

Place is amazing and its everything you hear about it.... staff is amazing. Food and beverage is great... the grounds are manicured to profection... views are incredible.

mazing location. Hotel a little tired and could benefit from a clean up

The VF Hotel was highly over priced and over rated.The carpets needed to be replaced and the bathroom tiles are old with screws holding some of them together. The towels are low quality thin and old. The air conditioner works but very loud, had to shut it off while sleeping. The breakfast buffet was average but the terrace café was good. There were no small tables to set your drinks down at the pool. Would only give a 4 star because of the location.

Unique artitechture. Spacious excellent service.good

Wonderfull old colonial era hotel beautifully renovated , you feel your in an age of elegance

Wonderfull old colonial era hotel beautifully renovated , you feel your in an age of elegance

Classic stately colonial feel. Excellent customer service, food and beverages and felt very safe

Lovely old world Hotel, Great helpful staff.Excellent location.Very nice wholesome breakfast.

Its a great, old place with perfect service and excellent location for walking to the falls.

Fantastic historic property overlooking Zambezi bridge. Enjoyed Afternoon tea on the veranda. Loved the piano player in lobby. The hotel is super elegant. The rooms are comfortable. The included breakfast at the Jungle Junction included champagne.

Fantastic historic property overlooking Zambezi bridge. Enjoyed Afternoon tea on the veranda. Loved the piano player in lobby. The hotel is super elegant. The rooms are comfortable. The included breakfast at the Jungle Junction included champagne.

beautiful, safe, peaceful site. Too bad the path to the falls wasn't available.

Iconic hotel in the Victorian style. Fabulous view of the mist from the falls. Great service. Great food. Close proximity to the falls.

Terrible service. No amenities in room. No shower, hot water scalded two memebet of family. Carpet was dirty. Ac was extremely noisy. Food in restaurant was greasy and no way reflected the excellent food we had during the rest of our Africa trip. Five stars? More like pretentious two stars.

Very disappointing, the path was closed and this was one of the reasons we choose to stay there. The receptionist was curt and unwelcoming, initially only wanting to give us one key because they were short. The public rooms are as expected but the accommodation - delux- was very shabby, the hallways shabby, carpet rough and the gym not practical. Tea and coffee makings in the room very basic. The ornamental pool had green algae all over the bottom and there were only 3 recliners on the lawns for you to sit and take in the view (seating available on the Terrace attached to the restaurant/tea area but usually occupied). Whilst expecting some reduction in wifi reception, we had no end of problems in our room and with the public computer. Breakfast was good and the setting amazing (although the trees now obscure the ‘river’ view promised from the room). With the exception of the receptionist, all staff were extremely friendly and polite, felt very safe in the grounds and the surrounding area. Less graffiti and litter in the town than the UK! In all, extremely over priced

Very disappointing, the path was closed and this was one of the reasons we choose to stay there. The receptionist was curt and unwelcoming, initially only wanting to give us one key because they were short. The public rooms are as expected but the accommodation - delux- was very shabby, the hallways shabby, carpet rough and the gym not practical. Tea and coffee makings in the room very basic. The ornamental pool had green algae all over the bottom and there were only 3 recliners on the lawns for you to sit and take in the view (seating available on the Terrace attached to the restaurant/tea area but usually occupied). Whilst expecting some reduction in wifi reception, we had no end of problems in our room and with the public computer. Breakfast was good and the setting amazing (although the trees now obscure the ‘river’ view promised from the room). With the exception of the receptionist, all staff were extremely friendly and polite, felt very safe in the grounds and the surrounding area. Less graffiti and litter in the town than the UK! In all, extremely over priced

The history and facilities of the property was amazing.

Wonderful old-world hotel - perfect place to have a gin & tonic and watch the mist rise from Victoria Falls.

Dear Expidia During my stay at Victoria Falls Hotel in 02/04/2019 I had a terrible experience with the hotel after coming back from dinner. I ask reception to open the door of my room because I forgot the keys inside the room. The employee told me I will not open the room for you because there is an issue with your booking. The issue was that my booking is for max 2 adults however we were 3 adults, therefore he ask us to book a second room with the same rate, we asked to charge for additional one person but he was very rude and said you can get out of the hotel if you don't pay for a second room. We asked to return back our money to find another place yet he refused by saying 100% cancelation policy will apply. We finally was forced to book another hotel for one of us and leave the hotel. After that the employee didn't open the room with the excuse that the system is not working and we had to wait in the lobby for an hour until he allowed us to go to sleep!!!!! It was a humiliating experience for us with no care of customers satisfaction. Even if we were against the policy, why telling us this late and not during the day when we asked for extra sheets for the third person. So they at the time of check-in but they chose to tell us almost midnight when we needed the key. I will never go back to this hotel again and would require compensation from Expedia for what happened to us.

Dear ExpidiaDuring my stay at Victoria Falls Hotel in 02/04/2019 I had a terrible experience with the hotel after coming back from dinner.I ask reception to open the door of my room because I forgot the keys inside the room. The employee told me I will not open the room for you because there is an issue with your booking. The issue was that my booking is for max 2 adults however we were 3 adults, therefore he ask us to book a second room with the same rate, we asked to charge for additional one person but he was very rude and said you can get out of the hotel if you dont pay for a second room. We asked to return back our money to find another place yet he refused by saying 100% cancelation policy will apply. We finally was forced to book another hotel for one of us and leave the hotel. After that the employee didnt open the room with the excuse that the system is not working and we had to wait in the lobby for an hour until he allowed us to go to sleep!!!!! It was a humiliating experience for us with no care of customers satisfaction. Even if we were against the policy, why telling us this late and not during the day when we asked for extra sheets for the third person. So they at the time of check-in but they chose to tell us almost midnight when we needed the key. I will never go back to this hotel again and would require compensation from Expedia for what happened to us.

Serene location and surroundings. Ideal location for visiting Victoria Falls . The history of the the house was interesting as was the view of the bridge from the hotel.

Ameging ! This hotel has a long history and traditional property.