Our stay was great, except our fridge was broken

When I arrived at the hotel when I check in I realized that I didn’t book the hotel for 2 more nights and I wanted to add another night. I understand that was an error on my end but the receptionist at that time advised me that they could not add another room due to all the suites being filled. I was also told I could not add any additional nights due to that exact room being booked for those 2 nights I was requesting. As I settled my luggage in my room I went on my phone and found 2 reservation available (hotels) on the third party app and 3 rooms available on the actual hotel website. I added them with no assistance from the very rude unhelpful receptionist down stairs. As I was going to check out and check in for my second stay yet again I was treated with another rude receptionists who hardly gave me any information. I thought they were going to give me another suite but instead they let me stay in the same room which what I originally asked for but was denied due to false information and the staff not wanting to assist me at the time of my check in. The second receptionist at the time then went to add do you know the rate of the room for the 2 additional night very sarcastically and very rudely making it seem that I could not afford a suite due to being Hispanic. I just want to add that there is a difference of informing how much the rate is and judging and making rude comments. The room tv remote didn’t work. Pillows had no fluff. Poor water pressure no tissues in box.

Our stay was uneventful and this is a compliment. Clean room, good service, and a solid breakfast buffet. The staff was friendly and helpful.

Very clean loved itn

First time to Riverside. Great location, centrally located, the staff was friendly and helpful, and I’d recommend.

We got to the hotel after making a reservation through hotels.com like we always do, after an 8 hour drive in a heatwave to the worst customer service we’ve ever had in a hotel. Natalie (manager or something) said we couldn’t check in even after seeing the receipt with the payment and reservation and having my ID and credit card. She said we needed to wait for the hotels.com payment to do something. It could take up to one hour. She never said “I am sorry” or showed any sign of empathy for us being exhausted trying to get to the room that we PAID FOR. We travel a lot and we stay in multiple hotels all over this country, and I’ve been using the app hotels.com for years and we never had a situation like that! Ever! In any other hotel chain they always allowed us to start bringing our stuff to the room even if the app is slow or, or they make the reservation manually and update it later. We never had issues! She raised her voice to me - with a smile on her face, of course! Awful terrible customer service. Then when we finally got to the room the mini fridge wasn’t working. I had to call her twice for her to send a new one to the room. We are traveling cross country so we carry coolers with food. So on top of terrible check in experience and having to wait we had to wait and call and wait more for a new fridge. Also the WiFi is paid (15 dollars a day). And the breakfast can only be eaten there, you can’t grab something and take it to the room. Also the room Had dirty spots.

It was awesome We enjoyed everything about the hotel

This hotel stay was one of the best days I had in a while