staff extremely nice everyone was so nice

I have never been in a hotel with such thin walls. You can hear everything your neighbors are doing. Nothing redeeming this facility, relatively clean but a long walk to rooms, far from modern and updated

Friendly and quick service, but rooms are severely dated. No water pressure, hot water would cut out mid shower. Dirty band aid on floor outside our door in the hallway for 5 days, even though housekeeping walked by it, was never picked up. Rugs on floor crooked for 4 days. As a hospitality guru, many smaller fine details are lacking. Pool was not heated, jacuzzi down, both reasons why we chose this hotel. No offer on a refund because of the closed amenties, either. Parking was tough when the Citadel outlets were busy (all weekend) and even though we had a parking pass for the hotel, still had to park in the garage. Mentioned it to front desk but next day still no different. On a PAID parking pass. Overall a decent trip, hotel was outdated, but close to shops and locak amenities

Always have a great stay here

Enjoyed the stay. Excellent location and service.

Claudia was amazing! Excellent customer service.

I was surprised that for the cost of the room that breakfast wasn't included. Also the rooms need a desk chair with wheels and adjustable height.

Unfortunately there was too much noise around our unit and that included a barking dog :(