Our room did not lock just push the door it opened. Elevator slow never knew if you were going up or down or even moving. Got locked out of the hotel our first night even though we had a 2 night stay. Found hair in our bathroom when we first walked in. Staff cleaned our room and turned off the ac after we put the sign on the door not to clean after our first night.

Staff was helpful and room was clean.

Easy in and out

Overall good value

Bath was dirty Food at bar on resort was not good tried the dishes all were bad Hair dryer was broken and light socket popped hair got sucked into hair dryer and burned my hair had to cut it out of hair dryer with my razor Has no idea about resort fee but no reason to have one Parking was not included either and was known

The amount that was charged did not equal the quality of the stay.

excellant facility

The staff were great but the property is aged . It needed a thorough cleaning and unfortunately I found live bugs in the room near the coffee pot.

It had nice breakfast options.

The stay was fine. Breakfast was good. They have waffles, cereal, toast, etc. Staff was friendly

Really enjoyed my stay there room was clean and quiet staff friendly

The stay was very pleasant only thing I would say is they needed to provide more towels.

Staff was nice and it was not too noisy at the property. There was a leak within the bathroom that did not end and needed a few towels every other day to stem. Other than that, my stay was comfortable.

Receptionist was so kind

There were roaches on the floor and walls.

It was a nice clean pleasant environment. The staff was friendly.

My room door was open. The room smelled. The shower had missing ADA bars, and the leftover uoles were moldy. A roach was in my room.

Front desk was extremely rude.

Stained ceiling in shower, ripped carpet in room.

We arrived at 9:30 after a day of travel to find out they didn’t have our reservation. I had my confirmation. I didn’t want to hear whose problem it was, or why it might have happened. I just wanted the room I had paid for. They didn’t have any ready. An hour later someone came to clean the last room they had in the hotel. Why not have all your rooms clean in case they have issues like this? We sat in the lobby for an hour. No lights were turned on, nothing offered. Water, a snack. No apology or anything to make us feel like the customer service was being given. Instead I was made to feel like since I booked through hotels.com it was my problem, I must have had made the error. I’ve used this website for corporate travel the last 8 years. This was the first issue of this kind I’ve run into. I wouldn’t stay at this hotel again. We have family in Temple and will look for other options next time.

The initial room we were given was dirty. There was dirty towels in the coffee table, the bed had been slept in, and the restroom was dirty. The second room we were given had a smell to it and I didn’t feel comfortable. We ended the stay really short.

It was clean smelled great and I was very comfortable

Good

Room was neat and clean.

The hotel wasn't bad for the money. My main concern was while we were gone from our room, housekeeping cleaned it, but when they left the room, they left the door open. When I went to let the front desk know about it, I noticed several other doors also left open.

This place was disgusting and unsanitary. It makes sense why they make these rooms non refundable. They know decent people will want their money back for how disgusting they keep these rooms. I pulled up the sheet and it had urine stains and whatever other stains there were. The doors and walls were not clean sticky to the touch actually. There was no remote and after requesting one I was never answered back or given one. There was no lighting except acouple of lamps. It was very gloomy and dirty. I left immediately.

The front desk staff, barely spoke a word when we checked in, the room furniture were outdated & dirty. The couch in our room was really dirty! Housekeeping still accessed our room even after we placed the privacy hanger on the door, very unacceptable!

The lady that checked me in was very sweet, kind, polite, professional. A very warm heart. Thank you!

Good price and nice room

This property has bugs. They were crawling across the counters. I called The booking site "Ex" for help to NO AVAIL. I ended up sleeping in my truck in the parking lot for 3 nights

Our room was not clean. Floors appeared unvacuumed. Numerous stains on the sofa. Partially used toilet paper rolls and roaches ran out of the coffee pot when we poured water in. Gross, we left.

There was a bed and hot water. That’s about it.