Great experience, Aurora was such a sweetheart, breakfast was great, room was comfy! 10/10

Staff was somewhat helpful,but tje room I was in was horrible…hair in bed dirty pillow case sofe was nasty 🤮 dirty and hair follicles everywhere,also shower was bery slipperly!!!!very disappointed ☹️

The boys stayed here for the Tabc tournament. The cost was affordable and not too far from SWAC and Hebron HS.

Whenever I visit Carrollton, TX, I stay at the Dallas/Addision location. One of my favorite person is Jeanne. She is always so helpful to me and I appreciate her.

The hotel is very good from all perspective. The issue is that I booked a room with king size bed through Expedia. But they gave me queen size, saying that all of their kind size are sold out, even if I'd booked well in advance. They said that they give priority to the customers who directly book with them & lower priority to Expedia & others. I think Expedia needs to review & revise their contract with them. Because if the whole hotel is full, they may even say No when I arrive. Where would I go at night?

Safe clean and quiet

Hilton Garden Inn Dallas/Addison is the ONLY hotel we book when we stay in the Carrollton area which is once or twice per year. It's the cleanest hotel we've ever had--which is #1 to us! It is beautifully situated off the main road and beautifully decorated. The staff is very friendly and helpful. The walls must be well insulated because we never hear any noise at all. The water pressure is awesome and the beds are comfortable. Pillows are feathery which means they go flat quickly, but there are 4 on the king bed and an extra in the closet with an extra blanket, too, so it's not a problem. AC always works great. We stay near family so we've never eaten at the hotel so I can't comment on that. We recommend this hotel 100%! Can't think of anything they could improve!

The staff couldn't have been any nicer. Every single staff member we encountered was friendly and helpful.

Excellent

Front desk AURORA is a racist and jerk. She would push you back if you asked room change, even when there were room available. She didn’t understand what does it mean by “change to a room with window openable”. She will also ask you to follow her way if you ask her to change room. She would ask you to call her exactly at 1pm to ask room change. If you ask her at 10AM, 11AM, 12:30AM she will REJECT your request. She is definitely enjoying messing up with customers!

The hotel was good and staff was very nice and cooperative specially Aurora who entertained our request very last minute. Would definitely recommend.

Good location, close to WinStar, close to spa castle, close to restaurants and gas

It was OK but not exceptional

No hot water, no coffee in the lobby in the AM one hour before the end of the scheduled breakfast service.

Aurora was so welcoming and made the experience very enjoyable. We enjoy staying at this specific location. There are many food and shopping options around. The room was very clean and it had a quiet ambiance. We're definitely going to keep coming back.

The property was clean and safe. My sheets had a spot that looked like something had been smashed into it. I requested new sheets and comforter before going to bed, but never received either. I had to sleep curled up on the opposite side of the stain, on the edge of the bed. I literally got into my room at 11p and checked out at 6a. The front desk never asked about my stay.

Did not get housekeeping services during stay and so had to run down coffee and bathroom accessories. Conveniently located with many adjacent restaurants etc. And quiet area. Upcharge for continental bfast and further upcharge for menu order.

I loved it with will stay again

Nice hotel. Only issue was room was advertised as having a jetted tub. It did not have a jetted tub.

Quiet property amd convenient location.

The bed were so comfortable

We booked for the jetted tub but wish we would've opted for somewhere nicer. Also continental breakfast was $8.95, which consisted of oatmeal,fruit and juice. Made to order breakfast was available at an additional cost. Overall an "OK" hotel but couldve done better with the price we paid.

Lovely people and place!

Great stay in a convenient area

We liked the fact that the hotel was very quiet. The room was extremely clean and staff was very courteous!!

Nice hotel 20 minutes from downtown Dallas a lot of restaurants around the hotel, I recommend the room with the jacuzzi tub that was a relaxing way to cap off my trip. Pet friendly A++ stayed with my two female labs, there’s a little field behind the hotel for bigger fur babies to run around and burn off some energy. Comfy bed and pillows. A continental breakfast is served till 11am each day and a nice later checkout 12pm. Overall great stay in Addison would stay again and 10/10 would recommend for a simple quick get away.

Called the hotel before booking a room for my daughters and their friends. Explained all guests were at least 18 years old, I would pay for the rooms but would not attend, asked if this would be a problem and was told it was not a problem, I would just need to sign a credit card authorization. My girls arrived and were told they had to be 21 to have a room. I spoke with the manager, he seemed pleased to not offer any help and was unpleasant toward my daughters. Hilton Garden Inn was awful, thankfully Hotels.com was everything the hotel manager should have been. Hotels.com was positive, worked with me to find a solution, and helped us quickly. I was a repeat customer to Hilton Garden Inn, no longer. I am and remain a repeat customer to Hotels.com

All good

Location was good but everything else is mis advertising

Safe, quiet, friendly helpful staff.

It was very easy to access and it was very clean!

The front desk staffs are not friendly