Nice and comfortable rooms ( I recommend the master suite) increíble view from floor 18 , food is not the best but is good 👍 drinks are great

The location was great - beach front. Our room was great, nice ocean view. Evening entertainment was good. I think the thing we didn't appreciate much was food variety. Being that it is in Manzanillo, we expected more sea food options. Looks like beach didn't admit sellers, so we didn't have fresh fruit, coconuts, etc. That was more fun just down the way. It is okay to stay if you don't care to drive around and see the city. If you like fun mariscos, fruits, etc. no need to stay in 'all-inclusive'.

Good service

Bathroom toilet was leaking sewage and the service team didn’t do anything but place a small towel over it even after numerous requests to fix it or move our rooms. Our sheets also had blood stains. We had 2 rooms next to each other with 4 beds total and requested blankets at least 5 different times and they would only give us 2. They refused to give us blankets and offered us sheets. The beds only had sheets on them, no blankets at all hence our request for blankets. 3 hours later at 10pm we finally got the other 2 blankets but only after we asked to speak to a manager. We had to walk down to the lobby 4 times. The first time, I called and was told I’d get a call back regarding the bathroom and nothing. The other times they didn’t answer the phone so we walked down to the lobby 4 times in order to request service to the bathroom and blankets. We had 2 young children and they were cold and needed to go to bed but it took hours to get blankets. We were also down to only one bathroom since the sewage was leaking the entire time. Safe to say we are never returning.

The hotel room, the hotel staff, the ocean views, overall cleanliness of the dining room, our hotel room and the swimming pools. All were first class. I may have wanted a few more vegan options in the dining room, but the food was great.

Love that it's beachfront. The pool was very nice and clean. Staff were friendly. Food was not great but good, and fruit was fresh. Entertainment was good the 1st night, though the Karaoke 2nd night not kid friendly, crowded and not enough seating provided, we left after 10min.

Everything was great at the hotel, the only 2 bad things I could say would be that they’ve locked the tvs and you can’t get English channels even with staff help. And then the beach is quite deep, you from knee deep to chin deep in about 5 feet from shore. But very great hotel

The staff is wonderful, food excellent, room average