The convenience location

This was the best experience I have ever had at a Courtyard Marriot. My friends and I just stayed here for one night as we passed through on a road trip. Paula at the front desk was such a gem! She made us feel so welcome. She gave us water and offered suggestions of things to do and see. She walked us to the courtyard in the back and just showed true hospitality. The rooms were nice, the lobby was clean, and the location in St. Charles was great, but Paula is really what made the stay stand out. Thank you so much!

The staff was wonderful. Not only did they check you in, they followed up with you to make sure everything was going well. I have never seen such great customer service for a one-night stay.

It was nice

Nice property

It would have been nice to have a small bar where you could unwind at the end of the day. I have stayed at many Courtyards with a bar.

Great location! Plenty of walking available if you like. Lots of shopping and restaurants nearby. Near main roads but very quiet and safe area. Staff was extremely accommodating with making sure we had a handicapped accessible room. Very pleased with the room, staff, location. Full breakfast every morning is included. I will most definitely stay here again

I was here one night for business. I was put in a handicapped adjoining room which I was not happy about but I did not say anything. I wanted to switch rooms but I was tired. The next day I discovered bed bug bites on my leg. I have had bed bugs before and knew exactly what they were. Without a doubt I got them in that room. I called the hotel and they said they would tell the manager. I called three times that day and got no real answers. Finally spoke to someone in charge and they said they’d look into the matter and call me the next day. I never got a call the next day and finally called myself. I spoke to a very unsympathetic manager. He said they examining the room and found no evidence. Essentially my word against theirs. I understand bed bugs can happen anywhere. But to not even receive an “I’m sorry” is unacceptable. I am now worried I brought them into my home.

Clean and quiet. Would definitely stay again.

Bed was uncomfortable. Poorly done repairs. Booked for a business trip for 2 nights. Stayed only one.

Convenient, best staff, bar, bar food And breakfast. Love the carpet in hallways. Our room was great but time for carpet change. I’m sure it’s on the list. We will be returning in May!😀

It has been a nice relaxing weekend. We have enjoyed our stay, the hotel is tucked away from the traffic streets and it is nice and quiet. The only things so far that have been a bit of a challenge were the bathroom door is heavy, loud and it isn’t even with the door frame (we have this problem at home) The other thing was when we came back to the hotel after midnight there was a security measure that we didn’t know about. My husband figured it out.

The staff was not friendly upon our arrival, had to wait around 10 minutes to check-in, since there was no attendant at the front desk. The pool is small and ICE COLD, we had mentioned the pool was cold to the staff and no changes were made. I was not made aware at check in that the entire hotel was undergoing carpet/furniture cleaning during my stay. At 8am in the morning the following day of our arrival, housekeeping slid a note under the door with the notification that a third party service would be entering our room to clean the carpet and furniture. I found that extremely unprofessional; I should’ve been notified upon check in. The snack bar/breakfast was not open once during our stay. On our day of check out (check out time being noon), housekeeping attempted to enter at 9am. Overall, I wouldn’t recommend.

The ease of getting to my sons house. What was bad was as soon as we got to our room the fire alarm went off and didn't get an explanation as to why. I understand why they wouldn't let me back in to get my wife but she walks with a cane and has trouble with stairs and we were on the third floor. She made it out on her own but I would have wanted to be there for her.

Property was clean and lots of restaurant around the area.

There was a vibration the effected the entire suite at 11pm causing us to have to change rooms.

Staff very friendly and helpful. Cleanliness of room was not good. Looked like bathtub faucet had mold on it. NOISY next room neighbor..staff was very helpful in asking them to tone it down. The noise came right through the door that connected the two rooms..

Room was a bit small for a king with pullout

Hotel is clean, modern, cute. Have laundry facilities for guests, climatized pool and a beautiful bar space at front desk. You have stores, restaurants, gas station, everything just walking around! Lady at the front desk was very nice. Totally recommended

Great staff

I requested 2 double beds and received 1 king. I ALWAYS request 2 double beds whether i am solo or with my spouse. Very disappointed.

Clean.

Breakfast was unavailable

Bathroom was very dated

I loved my stay.

Expectations were exceeded. Would have like to have a microwave in the room but that's minor compared to all the pluses....

Close to people I was visiting

Property and rooms are very clean. Very dated though and understandable in this economy.

I was very impressed with the cleanness of the whole the whole place and friendliness of the staff.

Mold everywhere, dirty bathroom, sketchy clientele, did not feel safe, staff was not interested in helping, and food was horrible.

The property had multiple problems from the poor service received from the staff right from the beginning, the front desk associate was very unfriendly. It seemed like we inconvenienced her for staying at the hotel. This was one of the worst experiences we had for a Marriott hotel. The room had bugs on the carpet and the AC kept turning off.

I wish that the bathroom in my room looked more up to date otherwise it was an average stay but not what was advertised on Expedia