I enjoyed all except I would of loved dancing place! All in all loved the stay! Kind, respectable staff!

Everything was great! I wish the pool would stay open later as it closes VERY early (between 7-8pm)

We really enjoyed our stay at Occidental, the property is gorgeous. The staff could not have been better, very friendly, attentive and professional, also very personable. The food options in the main buffet area were always fresh and plentiful, and we dined at all 3 restaurants on the property. Highly recommend this all-inclusive resort, such a nice treat to celebrate our 25th wedding anniversary. The evening entertainment was wonderful, as well as relaxing and meeting people in the main lounge area. We enjoyed a couple of excursions, as well as went into PV for a day. We enjoyed each day to its fullest, spent 10 days at the resort. A sincere thank you to everyone at Occidental for an incredible vacation!

This resort exceeded my expectations! The pictures don’t do it justice. It has everything you would need to relax and have fun! Although, a night club in the resort would’ve been a nice addition for night activities. Cuisine in the buffet and restaurants were above our standards considering it’s a resort. You really get to experience authentic Mexican culture and cuisine without going out. Thank you Occidental for the wonderful memories we made during our stay. Will definitely consider returning in the future!

Staff was not very friendly. Times for dining were inconvenient and scheduling dinner reservations only during limited times.

Staff was extremely kind & buffet meals had plenty of choucrs

The reviews on the pictures online don’t really give it any justice. I pick this place because the pictures showed a swim bar. We decided to upgrade to the premium or royal package. That was a joke. The Royal pool is not being monitored by anyone so the people that didn’t upgrade were in the pool for the premium package. Also, we were to get premium drinks. Come to find out. They are just premium watered drinks. The upgraded room was a poop. The exhaust fan was outside of our room running constantly drawers were broken. Doorhandles were broken. We went back to complain to the manager and we’re put in a different room facing the back of the property, but at least we didn’t have to hear the exhaust fan. The only thing decent about this hotel was the buffet. It had a wide variety of food, which is actually really good. We took part in one Italian night, which was terrible. I ordered a fillet medium. It came out raw. They filleted my fillet instead of cooking me a brand new piece of meat. I’ve never had that happen in any restaurant I’ve ever been in, my husband ordered raviolis. They taste more like dumplings for chicken and dumplings. We did end up getting in the bay ocean which was filthy. The package deal was work the hotel and airfare but I would not stay here again

Its a family type hotel tons of family and kids

Great deal for a large family

Unfortunately for our stay at occidental was not very good food was mediocre at best front desk was pretty useless if you needed their assistance you had to make reservations for the three ala cart restaurant and you they told you they were booked and full but when You went 8 out of 10 tables were empty but some people did stood out like Julio larios the pool waiter Carlos, Jesus, and from entertainment were great and Irene Antonio buffet restaurant waitress made it a good experience

Upon check in, the staff was friendly, but we had to change rooms because our bathroom was flooding and water was leaking everywhere. The other room i requested was the wrong one, i requested 2 beds and was given a King. My son and his Best friend were staying in that room. I called the hotel weeks prior to arrange that and was told it was going to be a 2 bed room. I was then told that there were no rooms available with 2 beds anymore and i had to wait until the next day, i was upset and repeated that i called 3 weeks prior and then suddenly a room opened up. The other party i went with also had to change rooms due to mold and leaks in the bathroom ceiling. My new room was nice, but the bathroom door would not lock ( lock was broken), the back screen door was not able to lock which was super unsafe and the closet door handle was also broken. My fridge would not cool any of the drinks that were in there to drinkable temp. I called maintenance 3x and was told the drinks were cold enough. Any food after 10pm you have to pay for, which was a bummer. We were never told what restaurants were included with the All inclusive package and had to figure it out on our own. The Japanese restaurant was great though.

Housekeeping needs to be improved. Always late to our room to clean.

It was ok. This hotel is great for seniors and families, very quite at night. Not much going on past 10pm. Had to go into town to have a fun night out a couple times. No a/c in the lobby or lounge as it’s an open area with no doors so be prepared to be hot a lot of the time. Ac available in rooms and inside main eating areas only. Smaller resort, small pool area but beachfront and lots of loungers. Water and beachfront is very clean and swimmable.

I really enjoyed my stay, everything was clean and well maintained! I will definitely go back to stay.

Nice ocean front property!

I travelled solo to this resort. It is very safe, quiet (no nightclub so no late noise), clean, the staff was very accommodating and friendly. The beach is clean and swimmable. The food was excellent. I can’t say enough about it. I’ll definitely go back and recommend it to anyone who asks.

The room I received was poor. Leaking from the ceiling, the handles on the drawers were falling apart. The carpet in between the beds were dirty. It was very poorly maintained. The rooms definitely need up keeping. They did switch my room once I took video and pictures. The staff was fine but the rooms are very subpar.

Food could be better. Our washroom had some rusting on the metal parts but other than that it was a nice stay. Also wish there was a hammock and a hot tub. Not the best resort ive stayed in but its a good place for the price

Overall it was good. Just the pool water was very hot that I couldn't use it .

It was right on the ocean. The mini mall and grocery store were within walking distance.

The staff were amazing.

It was a great resort to stay at the food was great and pool bar service was excellent

Everyone was very precessional and respectful

First time here and would go back good service for the price

kids loved the swimming and the water aerobics. Food was excellent too!

Check in had one person and it took 20 minutes to check in. Not much of a VIP expect for a couple of top shelf liquor. Rooms are tight

Staff was wonderful

Good resort overall. It’s a smaller resort so everything is close, including a great swimmable beach! Service was usually very good. However, we were often ignored in the buffet even though it was not busy.

First time I was there I was very satisfied with the service I received , last week several times I was ignored when I ask for a drink. Thanks

This was my second time and still great love it thank you. I hope I can back next year

No hot tub for the general public

Rooms had not been thoroughly cleaned in a long time! Nasty