Loved everything about this hotel from the staff to the location to the amazing rooftop bar! Lydia was amazing and made me feel so welcomed and taken care of. I will be back!!

Property was clean, staff was really attentive. There was construction going on inside the hotel, but with minimal disruption

Staff could not have been nicer or more professional-from check in to concierge to restaurant staff. Location was wonderful. Hotel had limited amenities but London was right aside the door! View from rooftop bar was amazing… food not so much.

Great central location.

I had to mark the hotel down for "Comfort" but only because of the refurbishment works being carried on around the lift area. A terrific location for theatre land. The staff in the lobby were exceptionally friendly and helpful.

The hotel was exuding opulence. I liked the comfort and cleanliness of the room. The hotel also is within walking distance of a lot of tourist spots.

I will choose this hotel again when I travel to London. The location is amazing but the staff is truly a gem. They are very helpful and nice. Rooms are beautifully decorated and I loved the bathropes and sheets. Right in front of Trafalgar Square, you can go everywhere from there. The only thing I would improve is breakfast. Thanks for the last three days. I will visit you again. PS: even though the hotel was under renovations the staff did everything to make our stay the best.

Clean cozy friendly hotel

Property and staff were very polite and helpful, only disappointment was the construction at the back of the hotel.

Slight technical hitch on arrival - got taken to a room that was already occupied!! Nice hotel, quiet & in good condition

Stayed for 3 nights and they were in a middle of a construction unfortunately. The staff were nice and courteous. I wish they would have informed us about the construction inside the building.

Awesome stay. Would come back.

Poor customer service. Room was not cleaned . They will give you worst room with hotels.com. They rather book with Hilton.

Overall great experience.

Hospitality was non-existent, especially when there was a problem with our room. The building next door was under construction, so we woke up to a jackhammer every morning except Sunday. The hotel itself was also under construction, so there was no restaurant, just a small rooftop bar. When we informed the manager about the issues with the two rooms we booked on the day we checked in, he said he would investigate but never called back. We had contacted the hotel prior to our stay about our preferences, but they had no record of it when we arrived. The concierge never followed through with our request to book a car for an early morning tour to Paris, so we had to arrange it ourselves at 4:00 am. After that, we did not go to him for anything else. The doorman was wonderful, and housekeeping was satisfactory. However, the grout in the bathroom floor tile and shower tile was very dirty. When checking out, a man had arranged for his bag to be downstairs so he could catch his train, but the woman working would not help him. Eventually, the bellhop who had brought the bag came and took it out of the cabinet right behind her, which she had refused to check. Even without the noise, construction, and lack of amenities, I would never stay at this hotel again as the lobby staff and managers are disingenuous and unwilling to help when a problem arises. We would have booked another hotel the day we checked in, but the Taylor Swift tour made this impossible.

Clean and great bed

Fine hotel. I book it last minute so there was some confusion on the part of the room and if it was available or not. The hotel is undergoing some construction but they've done a good job in making sure thats not obvious. Would stay here again.

Overall great location

Perfect location for all the sights and sounds of London city. Try the roof top bar with views down to Trafalgar Square. Watch out for the drinks prices though (£35 for 2 G&Ts)..

Fantastic location and very helpful and friendly staff. Upgraded to suite and had large, clean and quiet room. Enjoyed stay very much.

Bad

Great staff that went above and beyond

Good stay here, nice spacious room

Property was great, safe and quite

I would have given 5 star but they had huge construction inside the hotel and outside of the hotel. Lydia was friendly. Breakfast was on rooftop was good and the staff were friendly. The ladies who cleaned the rooms were great in their job. The hotel is in great location, close to main attraction. Elevator is slow due to construction.

Excellent location Nice hotel

Amazing service and checked in early. Room was clean, well appointed and bed was very comfortable.

Very nice hotel, great staff, great location. We will be back for sure!

I was fine with the construction since I was made aware of this during booking. I was a bit surprised with the amount of construction. The room was great and clean. I got what I expected when looking at the pictures online. I was a bit surprised with how small the one part of the rooftop bar was as compared to the pictures. The restaurant side was not nearly as appealing.

The widows could not be opened in the room for fresh air. No instructions to work the air con. The bathroom door was very water damaged at the base of the door and had blown. Fridge not working very well . Great position and well appointed rooms. All staff very polite and friendly

The St James at Trafalgar Square was a lovely hotel with very spacious rooms. The room was very clean, beds were comfortable and the free minibar soft drinks, bottled water and cookies were a nice touch. The construction in the area was noticeable during the day but the area was relatively quiet at night. We loved the convenience of being close to so many landmarks and shopping areas. The Rooftop was small but a lovely area for drinks or a meal on a beautiful London day.

To be honest I made a mistake booking this hotel. I should have done more research. This a nice hotel for tourists and we are not tourists. Location is on the corner of Trafalgar Square. Our timing was poor as there was a marathon bike race happening at the time which made getting to the hotel a real mission. We booked a deluxe double room for 2 nights. The room was nice a decent size with a sofa. The sofa was facing a wall so had to turn it around so as to be able to watch the tv. Decor was okay. Shower was a bit small and needed attention. It leaked. The lifts were very temperamental and not always working. Due to renovation going on in the hotel there is only 1 bar. The rooftop bar which was quite nice but you were only allowed an hour if you haven’t reserved beforehand. The staff in the bar were very friendly. I probably wouldn’t stay here again.