Good for a short stay, self check in and the hotel next door kept our bags for us. The room got very hot at night in the summer, ok for a short stay but would be unpleasant for a longer stay. Standard breakfast. Would reccomend if you are travelling on a budget. Good location.

hotel was in a convienent location but was very hot with

nice place for a stay, right near everything, does get hot in room

Excellent place to stay in terms of location and cleanliness. But there was no air conditioner and it was a warm summer month.

The hotel is old but the price is fair. The location is convenient for eveything. The restaurant Coop and the Lion Monument are just in walking distance. Bus No 1 and 19 are near the hotel which are just a few stops to Luzern train station or walk within 15 mins to the train station and Kapellbrücke.

If you are accustomed to even the basic comforts of American hotels, you will be disappointed here. There is no air conditioning which I thought would be no big deal since outside temperatures were in the 60’s. Boy, was I wrong! It felt higher than 100 degrees at night, probably because the rooms are designed to retain the heat inside. When we tried opening windows, the loud noise of traffic and commotion outside prevented us from sleeping, all the while the whole place was basically an oven. This is a self service hotel, so expect to do all service yourself. The front desk has no humans (so if you’re confused due to your lack of knowing the local language there’s not much help) but they get some services from a hotel next door , and they were friendly. I asked for extra fans, but I never received in any of our rooms. I did not sleep well for 2 nights and also fell very sick, which made the rest of my trip not as enjoyable as it could have been. This hotel was a disappointment.

Great hotel in city only a 10-15 minute walk to train/bus station! Grocery store and indoor mall very close and other shopping just a short walk away.

Self check in was great, hotel stay was satisfactory

Great location for a short town stay. Had everythng you needed from a B&B

Great location

Check-in

Property was so convenient on anything

The location is really great, walking distance from everything and main locations; a lot of places to eat close by, I will only ask to get improve the rooms, maybe a little make over to make them look more new, besides that everything is great

Easy to understand

nice and convenient place to stay

good location for visiting lucernce

Everything was great except there was no Air Con. It was middle of September & rooms were sweltering and stuffy. Couldnt sleep because of heat & noise. Romms were supplied with a small, very noisy desk top fan.

The Self Check-in was very smooth and effective. The room was ok. However, I didn't expect business room without a/c: these days were extremely hot and it was not easy to get some sleep during a night even with fully open window. The table light is necessary to make work and reading possible. Extra power sockets at the table or extention power cable would be very helpful. Many thanks to restaurant team for extra service - I had to leave early and I was served at 6:30 - while breakfast service starts at 7:00.

Good position but rooms need to be renovated.

Very good location. Walk to many famous sites. No air condition, but don’t worry - not hot even in later July. Room is clean and large.

The hotel was in a great location and easily walkable to all major attractions. My only complaint was that I thought the bathroom in our room smelled a little bit like cat pee. It was clean, so perhaps it was the smell of the cleaner they used. Other than that the room was very nice.

The breakfast was sumptuous and a delight. A couple of things they can improve: provide better pillows (there was only one per person that was not sufficient) - and also have wifi boosters - our room had weak signal.

Very good for the price

Check-in went pretty smooth but when accessing the room we found an old and worn room. Shower did stay in place, door damaged and lower than average breakfast. I do not recommend it.

Lizeth isn’t huge, but this was the ideal location. Checking in and out was super easy and the room was large and clean. Ours faced out into the street, so it got a little noisy early in the morning around 5am with the public transport right below, but nothing insane. Building was very nice and room was comfortable.

It was 'self xhexk-in' hotel, but xouldn't check-in due to the malfunction of machine. Employee was very kindl and nice. Although the facilities were a bit old but clean. Good location for sightseeing the city by walk.

Good location. Hard to figure out electrical switches. Room had very poor ventilation and was very stuffy. A fan helped but not much.

Location is very good. It is within a short walking distance to the Chapel Bridge. There is no AC at this building and the room is unbearable for hot summer days. Staff provided a second fan but still very hot. No coffee maker in the room.

First, the self check-in didn't work for the credit card payment of the city tax, so I had to go outside of the building to look arounr for the front desk. The staff had to come with me to solve the issue. Second, the Luzerne City Discount Card was never introduced or presented by the staff. After I purchased the bus, train, and cableways and excursions tickets, I was told that there was 10% discount if all tickets with free bus and train rides within the zone if I had the card. Third, the room was super hot that it was hard to sleep. Everything else was good staying at the hotel.

First, the self check-in didn't work for the credit card payment of the city tax, so I had to go outside of the building to look arounr for the front desk. The staff had to come with me to solve the issue. Second, the Luzerne City Discount Card was never introduced or presented by the staff. After I purchased the bus, train, and cableways and excursions tickets, I was told that there was 10% discount if all tickets with free bus and train rides within the zone if I had the card. Third, the room was super hot that it was hard to sleep. Everything else was good staying at the hotel.

We stayed one night at Hotel Ambassador before embarking on a road trip around Switzerland. We didn't spend a lot of time at the hotel, just a late check-in with the computer system and a comfy, clean place to sleep before leaving in the morning. The room was fairly small but comfortable, and was outfitted with everything we needed for the night plus some. There was a fan which was nice since it got just a little stuffy in the room overnight, and the bed was comfy though I did bring my own pillow, as I usually find European pillows to be entirely too thin. I very much appreciate that they're dog friendly as well. I would not hesitate to stay here again and would definitely recommend it to others. My only suggestion would be to have some staff on hand at night, for questions or help with check-in. The computer system was easy enough to use, but at first we couldn't get in the lobby door to use it for check-in, because we didn't yet have a key. We also had no idea where the parking garage was, until my husband finally found someone who gave us advice on where to park. It would also be really helpful if the wifi extended to the downstairs lobby area, since many people's cell phones won't work in Switzerland. I got stuck waiting there and couldn't text my husband to let me back in.

We stayed one night at Hotel Ambassador before embarking on a road trip around Switzerland. We didn't spend a lot of time at the hotel, just a late check-in with the computer system and a comfy, clean place to sleep before leaving in the morning. The room was fairly small but comfortable, and was outfitted with everything we needed for the night plus some. There was a fan which was nice since it got just a little stuffy in the room overnight, and the bed was comfy though I did bring my own pillow, as I usually find European pillows to be entirely too thin. I very much appreciate that they're dog friendly as well. I would not hesitate to stay here again and would definitely recommend it to others. My only suggestion would be to have some staff on hand at night, for questions or help with check-in. The computer system was easy enough to use, but at first we couldn't get in the lobby door to use it for check-in, because we didn't yet have a key. We also had no idea where the parking garage was, until my husband finally found someone who gave us advice on where to park. It would also be really helpful if the wifi extended to the downstairs lobby area, since many people's cell phones won't work in Switzerland. I got stuck waiting there and couldn't text my husband to let me back in.