While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.

Excellent stay

I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.

Lovely location and wonderful staff in all departments.

Friendly staff

The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.

excellent experience

Horrible experience. Staff stole money at the spa out of my bath robe. The reception and the manager on duty were extremely rude and disrespectful

Enjoyed our time

Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it

Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.

The property is very nice, the recepcionist were not so nice to welcome us, I asked for a luxury room with 2 beds, never change us for one bed, the bedroom did not have coffe machine, I asked every day for it, never have it, and we have the last room of the building, 7 min walk to the restaurant for breakfast

Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.

Come twice a year here, the hotel makes you feel at home !

Outstanding! Although the property is impeccable, the staff of the Sofitel is what makes this hotel a wonderful and memorable stay. Hachim at the concierge desk took care to answer all of our queries in detail (and we had many!); Nouredine at the main restaurant remembered our orders and provided top notch service. We will definitely return in the near future.

Fantastic hotel near the Old Town of Marrakech. The rooms were huge and well laid out. The staff were friendly and courteous, and the gardens were a delighted. A beautiful hotel.

Sofitel should be ashamed to have their name on this business. The service needs a full turnover or major training, at the very least. It is a very noisy hotel, including them doing industrial carpet cleaning at 1:30 am. We had to move rooms 3 times and never got a decent night’s sleep. If you have a choice, go elsewhere. You will thank me for it.

Overall, the service was good. However, the rooms were overpriced for an outdated style, very small, and poorly lit. The room quality was not up to par; we actually considered leaving after checking into the hotel.

Was great all around. There was a mix-up with one item on our final bill. It was sorted within moments after i flagged it. Always check your final bill.

The best hotel we’ve ever stayed at. Extremely clean, the food is excellent and the staff is amazing. We’ll be going back in the futur

I have going to Sofitel since 8 years and I could not believe the terrible experience with had me and my son. It used to be a Lovely hotel with great service but I must admit that the level of service has changed a lot! This is definitely not a 5 star level of service! I booked a Junior Suite 6 weeks in advance and specifically requested a beautiful view on the garden and Swimming pool so I can check my son. Instead we had a junior suite very dark, I felt in a cave with view on a concrete roof of the parking. I mediately requested another room. We arrived at 5.30 pm after a long plane journey and my son was looking forward to jump in the pool. Instead it took 2 hours and half to check in o finally placed us in a decent room they charged us 1,500 Dirham extra per night! We were there to relax on holiday but instead we had the laundry service knocking at our door and stepped in directly inside our room without our permission at 8am! And to make sure we were not going back to relax then they called at 8.15 am to explain why they entered our room without permission! This happened also in the evening when I showered before getting ready for dinner and I heard voices in my room. It was the room service checking from inside my room if I needed something ! And just to wrapped up the quality of service: I made sure our luggage and taxi from the hotel (which is 3 times the price of a normal taxi so you would expect high service.) were ready exactly at 4.45 pm to take us to the air

Hotel was nice & good location

The property is quite nice… the arrival is beautiful and after a long trip it was nice to finally arrive home for the next 10 days! The hotel staff is welcoming and hotel smells great all setting a great start to the vacation! The room is pleasantly appointed although it is getting a little dated and will need some refreshing soon! However everything is clean although the rug appears to have a stains it is still ok. We also took the option of including the breakfast buffet with the room! I this trip I booked two rooms … the first few mornings are great with a well organized breakfast room allowing to have breakfast outside on the lanai covered from the hot sun… the breakfast buffet is well set up .. as this room is expressly made for this with orderly breakfast stations and something for every taste! The service is great and very attentive! This unfortunately does not last for our entire stay as the breakfast room is made unavailable to guests as a large group is coming in and headed to the hotel and will now be exclusively using this location! Breakfast for guests is moved to a second level which is clearly not prepared for the breakfast crowd.. interior room is somewhat limited and outside patio is not equipped with only 4 or 6 sun umbrellas leaving most people simply sitting in the direct sun for breakfast… although the staff are trying to make this work the buffet is oddly set up, things are not tidy and tables dirty! Not to the standard of this hotel chain!

Hotel was very nice. Adil greated us at the front desk and was very welcoming, went over the top to make us feel welcome. Only down side was the strange rule of no outside food or drinks - including milk for our 1 year old.

The hotel is in a great location the rooms were spacious and comfortable. There is a good selection at the breakfast buffet the pool and gardens are delightful and the food at the poolside restaurant was excellent. Unfortunately the hotel is let down by the reception staff. I had requested rooms with a view which meant a high floor prior to arrival .We were given ground floor rooms on arrival and had to move the following day. Reception staff did not deal with the request or any request well.Their attitude was haughty and unhelpful.

The hotel was ok but the front desk staff and check in process was horrible. I wouldn’t stay there because of the guest services

The property and services were excellent. I will recommend to family and friends!

Property was expansive with a beautiful garden. Room was clean and had all the essential products for guest. Staff were polite and helpful, but customer service was slow.

One of the nicest hotels in Marrakech. Very classy. Beautiful decor and amenities. No complaints.

Beautiful entrance and decor. Perfum shop by reception gave it a really pleasant scent and our suite was spacious. Staff by the front gate were amazing, helpful and really friendly.

Great Hotel, Fantastic people everywhere from the welcoming valet to Reception and lobby to room services, and breakfast restaurant employees…. Magnificent and warm, extremely helpful a true 5* hotel. Room are beautifully appointed renovated and very well decorated. The service is efficient and very warm. I will be back shortly.

Fantastic! The whole experience and staff was amazing. Thank you Bachkan,Rachida, Ilan,Farah,Hichan,Siad,Ibrahim,Waleed and Zakahria. Sure we will be coming back soon.