Emails prepared us for arrival. The luxurious suite was ready for us including bottled water and a book highlighting the Saugatuck/Douglas areas. The staff at Maplewood does an excellent job welcoming guests and making sure needs are met. Both breakfasts were delicious. The entire hotel is a work of ART. I would have liked to stay longer.

The location is great, easily walkable to the downtown and water. Our room was comfortable with the exception of the mouse from the post office next door. The mail trucks started loading/unloading at 4:00 am. We came in late (10 pm) and left the next morning around 10 am. We never saw any of the staff. We didn’t need anything but I felt a little uncomfortable leaving our room key at the unoccupied desk.

Super friendly staff, including owner who made herself available in the morning. Wonderful building, easy access. Breakfast was delicious both days. Highly recommend to stay. Will return.

Wonderful stay - great location!! Clarissa was the best hostess.

Old hotel kept in shape. Rooms are small. I asked for a larger one and I was accommodated to a lovely room with king bed, tub and separate shower. Breakfast was delicious. I sat on screened-in patio.

Close to all shops and restaurants. Walking distance Hotel was so clean and orderly

Maplewood must learn that it should change out its bed pillows periodically. Ours had a strong, unpleasant head-oil odor. Better hotels schedule periodic pillow replacements so pillows always smell fresh and clean.

Elegant, classy property. Wonderful staff. Perfect location next to park. Very short walk to shopping/dining.

The staff here is exceptional!

Disappointed. This was probably our 5th stay at the Maplewood and we have recommended the hotel to countless people over the years. This experience was a huge disappointment in comparison to all others. I accidentally booked Thursday and Friday instead of Friday and Saturday, which is what I planned to book as a much-needed birthday celebration for myself. The past 6 weeks have been emotionally exhausting due to dealing with an unexpected terminal illness of a family member. I fully understand that I made the booking error because I have been distracted. And I understand that there wasn’t availability on Saturday night, which meant the 2 night get-away I paid for was cut down to 1 night. But the lack of empathy for our situation was pretty sad. It would have been so gracious of them to offer to throw in a bottle of wine or to give us a minimal credit toward our next stay since we ended up paying $375 for a night in a hotel we didn’t use. Again, I know it was my fault. But as long time repeat customers I would have expected at least some kindness and grace. Instead the manager informed me that there was nothing she could do when I spoke to her the night before we arrived and the owner actually hung up on me when I called back to make sure we could pick up our key as soon as we arrived. We found a much friendlier, more comfortable bed and breakfast to stay in for Saturday night so unfortunately we won’t be back to the Maplewood. Our 5 year run is over.

Love the Maplewood! So clean and impressive! Met Catherine the owner who is fabulous!!! Can’t wait to return!

Maplewood is a wonderful B&B. The place is beautifully located. Only a block from shops and restaurants. The staff was very friendly and the breakfast was wonderful. In addition, the property is very clean and well maintained. We are already planning on going back there next year.

Parking situation was not good. No refrigerators in room, no hook on bathroom door to hang garments, no counter in bathroom :-( A/C worked VERY well :-) Breakfast was wonderful and our server was very friendly and personable. The hotel was beautiful. Honestly, the parking was the biggest issue.

This B&B is a class act! Everyone is so helpful and friendly! Katherine is a most conscientious propietior. Thank-you

This B&B is very well located and walkable to commercial area of saugatuck. Hotel parking is limited butcstreet parking usually available. Coffee is limited and not available in The evening, which would be nice.

Lovely place to stay! Historic and pretty, and very conveniently located. Breakfast was delicious and the staff very welcoming.

Fantastic location, courteous staff, large room and bathroom.

Our daughter dropped by and the owner (I think) accused us of having too many in our room. I witnessed the same person castigating an employee for putting dirty laundry on the floor. The room and particularly the bathroom were very small - no place to put toiletries. We traveled there for a show that was cancelled because of a Covid outbreak and the owner was saying negative things about the theater. But she still was happy to take our $530 for 2 nights even though we came only for the theater. I won’t stay there again!

Excellent location, friendly staff, clean. Would stay here again.

Maplewood is the best. Great area, staff extremely friendly and knowledgeable. Perfect place for our vacation

Breakfast was amazing

Really nice hotel in a beautiful location, friendly and kind owner and personnel.

Maplewood Hotel was absolutely amazing!!! I cannot wait to stay with them again, super friendly and the hotel was very clean and tidy!

Overall a nice property. We were a little disappointed in our room...cramped, softer than we like bed, marginal bathroom, room was very warm but ceiling fan felt like a wind tunnel, tiny TV. Hairdryer broken. Host was very accommodating but this room really needs a refresh.

Beautiful property, convenient location, great breakfast.

Historical hotel filled with well cared for antiques, mainly furniture.What was not nice was the lack of a door between bedroom and bathroom (though plenty of space to put one), so no separation and no possibility of one person using the bathroom at night without disturbing the other. Not really up to standard in the $300+ price category. Also, breakfast on the skinny side.

Historical hotel filled with well cared for antiques, mainly furniture. What was not nice was the lack of a door between bedroom and bathroom (though plenty of space to put one), so no separation and no possibility of one person using the bathroom at night without disturbing the other. Not really up to standard in the $300+ price category. Also, breakfast on the skinny side.

Very unique property. Very friendly staff and breakfast was spot on delicious. Would definitely stay again

Very unique property. Very friendly staff and breakfast was spot on delicious. Would definitely stay again

Hotel was like a B&B, nice breakfastSmall TV which i couldn't figure out the remote. Very pricey for the tiny room but great location. Can walk to everything.

Hotel was like a B&B, nice breakfast Small TV which i couldn't figure out the remote. Very pricey for the tiny room but great location. Can walk to everything.

The proximity to downtown and the general ambiance of the place were excellent. Breakfast was good and hardy. Staff very friendly and helpful. Parking was a problem, but out of control of hotel owner.