Unable to connect to wifi from second building. TV doesn’t work. Stained towels and sheets. Worst of all, there is no exhaust in restrooms.

Unable to connect to wifi from second building. TV doesn’t work. Stained towels and sheets. Worst of all, there is no exhaust in restrooms.

I challenge San Marcos Inn to display any signage or driveway that proves their location at the address they claim. I drove past half a dozen times before giving up and returning to Austin. The ONLY driveway close to the location was at 1505 N 135. A home and commercial remodeling service. I walked North and South from their parking lot and saw NOTHING resembling an Inn, hotel or motel.

During the recent and terrible Texas winter storm, I was already without power and water in Austin for 3 days. With what little phone power I had left, I saw this hotel open online so I booked their “last” room blindly hoping they had power and were open. Unfortunately, we arrived and the hotel says “NO VACANCY.” Cindy at the front desk said the hotel and surrounding area did not have power and they weren’t taking anyone because they had no way of checking me in without power. She stated to my family and myself that once they got power and their phone’s working that we would be issued a refund but I’d have to get it through hotels.com. So I drove back through the storm to Austin because we couldn’t find anywhere else to stay. Later that night, Hotels.com couldn’t get in contact with the hotel and said they couldn’t give me a refund until they confirmed it with them. Once hotels.com was finally able to contact the hotel, days later, the hotel is now saying the power returned 20 min later and I could’ve come back to stay. AND they don’t issue refunds! ...I NEVER even told them my name when I arrived. How do they know what time I arrived and if the power returned when they said it did? Secondly, they still didn’t have a working phone for the remainder of the night so I had no way of knowing the power returned! I would listen to all of the horrible reviews of this place. These people are terrible and are stealing money from innocent families!!

During the recent and terrible Texas winter storm, I was already without power and water in Austin for 3 days. With what little phone power I had left, I saw this hotel open online so I booked their “last” room blindly hoping they had power and were open.Unfortunately, we arrived and the hotel says “NO VACANCY.” Cindy at the front desk said the hotel and surrounding area did not have power and they weren’t taking anyone because they had no way of checking me in without power. She stated to my family and myself that once they got power and their phone’s working that we would be issued a refund but I’d have to get it through hotels.com. So I drove back through the storm to Austin because we couldn’t find anywhere else to stay. Later that night, Hotels.com couldn’t get in contact with the hotel and said they couldn’t give me a refund until they confirmed it with them. Once hotels.com was finally able to contact the hotel, days later, the hotel is now saying the power returned 20 min later and I could’ve come back to stay. AND they don’t issue refunds! ...I NEVER even told them my name when I arrived. How do they know what time I arrived and if the power returned when they said it did? Secondly, they still didn’t have a working phone for the remainder of the night so I had no way of knowing the power returned!I would listen to all of the horrible reviews of this place. These people are terrible and are stealing money from innocent families!!

Expedia took my money and San Marcos Inn had no rooms available, no electricity or water. I want a FULL REFUND.

Great place with friendly staff was a really nice stay

Great place with friendly staff was a really nice stay

not bad at all for the price , when u walk in the lobby its smells bad of curie and other foods .. smells bad but other wise its a good place

not bad at all for the price , when u walk in the lobby its smells bad of curie and other foods .. smells bad but other wise its a good place

The bed sheet were dirty and the rooms smelled foul.

Tv was turning off and on all throughout the stay.

Tv was turning off and on all throughout the stay.

There was no continental breakfast. Very disapointed

I wouldnt call it a stay. I would call it bad busines. So the day I wanted to stay, i booked a room a bit late like maybe 6pm. I get there around 7. Also to mention as for handicap parking, it isnt that good. If you are on a wheelchair and arent careful, you can roll all the way back. So anyways, I booked a handicap room. I get there so I can check in. The lady then tells me that there arent any handicap rooms. I would be fine with any downstairs at this point at least. She then says the rooms are too small. I wasnt mad and said that I would have to get my money back through expedia. No hard feelings or anything. It was all understandable. Ill be honest. I wasnt too familiar with the app. I didnt know you were able to cancel from the app. I called expedia the next morning as soon as i could to see about a refund. Expedia called the motel to ask about the situation. The manager said that the refund was declined because I had the room reserved and that no one else was able to rent it out. I understand that but cant they be understanding on my part? It isnt like reserved it, didnt show up and expected a refund. The way I see it is that I lost about 100 dollars this time but they lost much more for when Im in the area. I wont be wanting to stay there at all anymore.

I wouldn't call it a stay. I would call it bad busines. So the day I wanted to stay, i booked a room a bit late like maybe 6pm. I get there around 7. Also to mention as for handicap parking, it isnt that good. If you are on a wheelchair and aren't careful, you can roll all the way back. So anyways, I booked a handicap room. I get there so I can check in. The lady then tells me that there aren't any handicap rooms. I would be fine with any downstairs at this point at least. She then says the rooms are too small. I wasn't mad and said that I would have to get my money back through expedia. No hard feelings or anything. It was all understandable. I'll be honest. I wasnt too familiar with the app. I didnt know you were able to cancel from the app. I called expedia the next morning as soon as i could to see about a refund. Expedia called the motel to ask about the situation. The manager said that the refund was declined because I had the room reserved and that no one else was able to rent it out. I understand that but can't they be understanding on my part? It isnt like reserved it, didn't show up and expected a refund. The way I see it is that I lost about 100 dollars this time but they lost much more for when I'm in the area. I won't be wanting to stay there at all anymore.

They just want to make money any way ,they don't care about you.

Location was convienient. Lighting was good in parking lot and was not trashy or scary. Room needs to refreshed, minor repairs and carpet cleaned and updated.

Location was convienient. Lighting was good in parking lot and was not trashy or scary. Room needs to refreshed, minor repairs and carpet cleaned and updated.

Carpet had holes. I looked under bed to make sure I didn’t leave anything and looks like it’s never been cleaned down there.

Carpet had holes. I looked under bed to make sure I didn’t leave anything and looks like it’s never been cleaned down there.

I came in late at night but the staff is very friendly. The pillows are too hard for my liking but probably OK for most people. There’s nothing really special about these rooms, but I had everything I needed.

Had arrived at the hotel and noticed right off the bat something was off. Was advertised to have a pool and there wasn’t. The rooms looked to be from the 80s. There was stains on the floor and bedding, to the point I had to go buy sheets. The A/C in the room barely worked had to go buy 2 fans and run them on high. When the lady was confronted about any problems she just blew it off. The second room I had booked was also a none smoking room and as soon as you walked in it hit you like a train. I booked online and reserved to pay when arrived well that was one price what I was actually charged was about $50 more, to add to the price when she was confronted about the smoking room she moved my friends from a single queen room to a double room which was cheaper and would not refund me for it when asked all she said was I have your credit card information just don’t leave me a bad review. I’m sorry but if you have to tell your guest not to leave you a bad review then you should maybe try a little harder at running your business. Overall not happy with the stay but was still a good weekend.

Nice flew in late the rushed to check me in so I could get some rest they even picked me up from the airport

The room smelled bad! The beds were really soft. The room was not clean. The manager wouldnt give a refund. Quite arrogant! Id have to be really desperate to stay there. Didnt stay there!

The room smelled bad! The beds were really soft. The room was not clean. The manager wouldn't give a refund. Quite arrogant! I'd have to be really desperate to stay there. Didn't stay there!

It was a slightly older hotel/motel with fair prices for an overnight stay....service was good.

The first room they put me in was filthy. The TV didnt work. I went back to the front desk & told them, The lady that checked me in came to check on it. After she messed with a while, I asked for another room. She ignored me and continued to mess with the TY. It was obvious that she didnt know what she was doing. I gave her a few more seconds, then demanded another room!!She went down the hall and opened another filthy, nasty room for me. She said she would be right back with another key. It took her a while, but she eventually brought me one. I got settled in, then tried to connect to the WiFi. I couldnt find anything with any decent signal. I tried to call back to the desk, BUT THIS TIME, THE IN-ROOM PHONE WOULDNT WORK!!I went back to the front desk and told her my room phone didnt work, and asked about the WiFi. She told me what the WiFi ID was--open connection, no password protection. I pulled it up on my phone while I was still at the check-in desk. It was there, but the WEAKEST possible signal. When I got back to my room, it was still the weakest signal, but that didnt last. About half of the time I was there, I had the weakest signal, the rest of the time, I had NO SIGNAL AT ALL!!There was a refrigerator in the room. I put a couple of sodas in it. A few hours later, they were both FROZEN SOLID!!THIS WAS THE VERY FIRST TIME--AND THE VERY LAST TIME--I WILL STAY AT THIS HOTEL CHAIN!!!!!

Expensive when booking hotel, bad customer service, not safe to stay. They don’t provide shampoo, conditioner, or body wash, tooth paste, etcThey don’t provide WiFi code either even though it is free WiFi

The first room they put me in was filthy. The TV didn't work. I went back to the front desk & told them, The lady that checked me in came to check on it. After she messed with a while, I asked for another room. She ignored me and continued to mess with the TY. It was obvious that she didn't know what she was doing. I gave her a few more seconds, then demanded another room!! She went down the hall and opened another filthy, nasty room for me. She said she would be right back with another key. It took her a while, but she eventually brought me one. I got settled in, then tried to connect to the WiFi. I couldn't find anything with any decent signal. I tried to call back to the desk, BUT THIS TIME, THE IN-ROOM PHONE WOULDN'T WORK!! I went back to the front desk and told her my room phone didn't work, and asked about the WiFi. She told me what the WiFi ID was--open connection, no password protection. I pulled it up on my phone while I was still at the check-in desk. It was there, but the WEAKEST possible signal. When I got back to my room, it was still the weakest signal, but that didn't last. About half of the time I was there, I had the weakest signal, the rest of the time, I had NO SIGNAL AT ALL!! There was a refrigerator in the room. I put a couple of sodas in it. A few hours later, they were both FROZEN SOLID!! THIS WAS THE VERY FIRST TIME--AND THE VERY LAST TIME--I WILL STAY AT THIS HOTEL CHAIN!!!!!

It was very hot and the bed was hard. No good tv to watch.

Absolutely awful... Saw two roaches, bathroom fixtures broken, tv didn't work, stains on comforter, refrigerator didn't work.