There was no fridge in the room to keep water or milk cold or any other drinks for that matter. All Hilton hotels should provide a fridge in the rooms i paid £195 a night for a deluxe room really not happy about that. I expected a fridge in my room and having to pay a charge to have food in my room not expectable. Also the lighting in the room and bathroom is bad. that needs looking at. We had people on the river with a drone looking in our room not good either. Also I told the cleaner that i did not need her to clean my room or empty the bin. To my surprise when I came back from restaurant to order food, I found her in my room why ? I already told her not to worry many times - if a customer says no then they should respect that.

Very friendly and helpful staff Clean and tidy and lovely lounge bar

Handy for London City airport. Food is pricey.

Absolutely disappointed with the service and the condition of the room. Very bad odour in room and things were broken and missing. We spent the first 3 hours trying to get someone to come and sort these issues out. We asked for a change in room but the manager said no due to us booking though Expedia. He said if we booked directly through them then they wok

The actual Hotel was ok and staff were friendly and the food was good. The room was small not an accessible room like it was meant to be, could not open a window on an extremely hot day. Bed was like a concrete slab. Bathroom sink had 3 cracks in it, shower overflowed and flooded bathroom floor and into bedroom. Room smelt of damp and mould. Road works all around the hotel and also next to Airport runway

Lovely stay, even got warm cookies on arrival

The aircon was loud and impossible to turn off. I called down to reception who said it would turn off by itself but it did not. It was like being next to an airplane taking off all night, so I didn’t sleep at all. I usually like DoubeTrees so this was a huge disappointment. Service was friendly though.

I really enjoyed my stay - my room was nice and comfy. The service was fantastic and the cleaning of the rooms just as well. And a big plus that it’s all environment friendly. I could definitely come back another time.

Very uncomfortable bed, bathroom dated.

Friendly staff, easy check in, great location with easy access to transport into Central London

Staff fantastic

Comfortable as usual.

Comfortable, but room quote small. But did what we needed.

Overall ease checking in and out. Used restaurant and bar with excellent service. If we're in the area we will definitely use this hotel again!

Comfortable stay

Really clean and comfortable stay. Lovely room: it’s spacious, bed is comfortable and bathroom was good. A few amenities could have been added (slippers and hair comb), but otherwise, well accommodated.

Overall my stay was good. Wasn’t given a cookie at checkin as they have no vegan alternative, in 2024 in the uk that’s shocking. The room was bigger than I was expecting so that was nice. There was hair on the table so cleaners either missed it or it was theirs. At breakfast staff were helpful. Decent vegan options. They also have gluten free items if you need that. As the property is close to city airport it’s very loud when planes are near. Only stayed one night as was at an event at the ExCel centre the next day, perfect for that.

It is one of my worst stays in a hotel. The directions to the hotel were not up to date as there is building and road works. Around the hotel where building work was going on could have been sealed off better with better access. The rom was OK but felt more like a 3 star hotel. Another guest complained of phoning reception and no answer. I had the same experience and had to call 4 times to get through prior to srrivsl. No instructions on how to control the air conditioning. The staff were OK when I complained 3 times about the loud voices, shouting, loud music, banging on floors, walls and doors from other guests?

Hotel is fine but watch out for the parking on site. £15 for 24 hours and they are very strict ( external company ) This would put me off staying again.

It was right by the station and had a nice view of the river. There are definitely great spots around Canary Wharf and Common House. The bathroom layout is weird and the room was a little small.

Comfortable with good transport links into the City.

A wonderful hotel with very friendly staff. We were given a free room upgrade, which was an absolute bonus & a great start to our trip.

The surrounding area is dangerous to walk in

Great location to access the Excel Convention Centre. The hotel offered great service, with friendly staff and Fitness and restaurant amenities. However, the bed we gad was not comfortable, bumpy and squeaky. Thanks

The stay was lovely, hotel was in a great location

Great stay

A Queen River room would have been nice

The place was exceptionally nice and staff were friendly

Excellent service, in front of Excel London. The best employees

Hotel room was very clean and service is great! Thank you for the mini fridge and the complimentary snacks!

Everything was very nice except for the pillows. They were probably the worst pillows I’ve ever slept on

I had a great time at this hotel. I will definitely be back.