The hotel had everything we needed. A resteranut and bar, game room for the kids and a kid friendly pool made this trip so great! The location is absolutely amazing! Everything you need for a great Big Bear trip is right there.

The property was in a great place to walk around from. Quiet during the night. Spa was closed, restaurant was closed. Location was beautiful. Front desk staff was rude, very rude, every time. Just set the tone or your vacation when the person greeting you is so negative.

Nice hotel but the in house bar was “cash only.”

Clean, friendly staff, good location. Older property. Could use a little renovation.

Excellent location, very close to downtown, restaurants and entertainment!

Right on the edge of the village, everything is walkable from here. Hotel is quaint, clean, and convenient

Didn't get handed any room keys at check in. Staff person at check in didn't appear very invested in his role. Pillows in room too soft - they just became flat wherever your head was. A/C very noisy. Great location though 2 min walk to village.

Room dingy and dark, carpet worn.

Close to downtown village.

Had bugs in our room. Watched the spa deck get cleaned by a brush using spa water and the spa as a mopping bucket. Exposed wires near the spa. Game room had some games working. Restaurant was closed.

This hotel is located within walking distance to the Village Shops and restaraunts. Snow Summit is 10 minute drive away. We had a great time just walking to the village and exploring.

Great, clean, close to village.

It was nice

The jacuzzi was cold

Good

The property looks like it would be really great and fun when fully staffed, but it was really one disappointment after another. The room we reserved wasn’t available without explanation, so they gave us another without any compensation for the issue. Then they didn’t give us enough breakfast vouchers and I had to ask for more. The restaurant wasn’t open outside of breakfast, which wasn’t disclosed before reservation or at check in. We booked this hotel for the restaurant and bar on site and were so disappointed. Service was terrible all around. The staff were all very inexperienced and did not speak English. Some of them were nice and we navigated the language barrier, but the front desk staff were down right rude. We will be back to big bear, but will not be back to this hotel.

The first room they assigned us, there were still people inside. The 2nd room we didn’t realize until the late evening that the AC wasn’t working and they moved us around midnight to another room where it was semi working enough to keep us cool and then later saw in the restroom that the bottle of body wash was missing. Also, if you opt for the breakfast you need to get the voucher from the receptionist to give to the staff. The location of the hotel is extremely convenient and that would be the only reason I’d book this place again.

This place needs a remodel. The landscaping is almost all concrete and the planters outside of the patios are just weeds. The room was really soiled the carpets are dirtier than my garage floor. Pool area was like a old motel 6

All good

Great stay with my Granddaughters for a 16th birthday.

It was really a good little spot to stay the night. Definitely recommend and if you ever in need will stay here again.

Loved the location. Did not like that I had to flag someone down to take care of my room. A great love was the following: I left my iPad in my room when I left. Called the hotel when I got home . They checked the room and found it. A manager by the name of Darren Lane personally took my info and had my iPad mailed to me. That is great customer service guys.

The design of the hotel is confusing getting to your room. The front desk person was hard to understand with her accent. The cost of the room was over priced.

TV in room not working

Favorite hotel

Not all rooms are created equal and with the help of young lady at the desk (Autumn?) we were able to get our room reassigned to something that fit our needs. She is a great asset to this property.

Location was great, just a short walk to the village where all the restaurants and shops were, the only reason I’m not giving 5 stars is that they did not accommodate early check in, even though the hotel was fairly empty. Getting late checkout was also a challenge (I eventually just gave up).

No AC Talked to maintenance twice Had to leave at midnight because it was so hot and the family could not sleep

Super friendly staff, but pool was closed.

The hotel is close to the village which made it convenient but the customer service at check and check out could be better. We checked in and weren’t given any information about the restaurant within the hotel, the pool, amenities or anything else. At check in, we stood there waiting to be acknowledged and when that didn’t happen, we asked if the check in clerk was ready to help us. We didn’t receive a response, so we approached the desk. The check in clerk asked for my license plate number and because I don’t have it memorized, he seemed annoyed and said the color of the car will work. A lot of people that are not hotel guests park in the hotel parking lot and walk to the village, so I’m not sure why guest license plates are needed. Not sure if I would stay here again.

Small rooms, outdated.

Right in the middle of the Village. Didn’t like the breakfast. No choices for kids.