Wonderful-staff was very friendly and they give free water.

Excellent service, so convenient and located close to all the shops, restaurants & attractions etc. clean rooms too! Would book here again.

Great property and staff was excellent. Room was oversized and even had a nice balcony. Would stay again!

Room had ants . It was raining and water was coming in around the window

This hotel was beautiful, historic and well maintained. The staff was so nice and made all of my requests possible. I booked a bayfront balcony room and it was beautiful. However, next time I would request a non connecting room because we could hear through the door at times. Perfect location! Close to everything you would want to see and do.

Very friendly and helpful staff

As it has been for over 20 years, this is a unique and wonderful property, in a unique and wonderful city. Highly recommended!

great location

This was our second timing staying at this hotel and we highly recommend. Great location, great staff, nice rooms.

The Front desk staff was welcoming, efficient, and professional. We would definitely stay again.

Nice location.

Great staff

Hotel is beautiful and staff was great. Perfect location and across from the water.

Nice upscale hotel in the center of attractions.

Walk to everything.

Perfect location. Walk to everything.

All staff very friendly. Perfect location to stay, It was nice to be close to the main shops on St. George Street and have the hotel so close to stop and drop off or pick up anything we needed from our room.

Not the relaxing stay I hoped it would be. First of all if you have a service dog be prepared to sign a written form saying you are disabled and what your dog can do. I've been asked before but never had to write or sign anything. There was also no place to park my disabled van. Thankfully I called beforehand and took a different vehicle, but it meant I was not able to sightsee as I had hoped. BTW the van would have fit into the outdoor space so this was doubly disappointing. Room was clean, on final night there were two swarms of termites, one in bathroom and the other on the desk. The ones on the desk crawled into my food and dropped into my suitcase. I had to throw out my dinner and disinfect my clothes and suitcase to avoid bringing them home. The AC was dripping water the second night and it was humid in the room. I wasn't told about the tree surgeon until he passed by my window in a bucket truck. He cut down trees with birds nests so the poor birds kept buzzing the balcony looking for their nests. The balcony was covered with tree debris and had I not called housekeeping it would have stayed unusable for the remainder of the day. Finally, parking was $40 per day, which is outrageous, but I guess you are a captive audience as there is little parking by the hotel. Overall a very disappointing stay and I don't recommend, especially if you are disabled.

Close to everything.

Very friendly stuff, nice location

Great room with wonderful patio. Nice locations to plenty of restaurants. Great pool.

Very nice stay

Staff was Great , attention to detail Room was nice

Nice room with view of bridge and canal. Great location with all tourist sites nearby. Lots of dining options near too. Staff very friendly.

Beautiful property, clean rooms, close to everything

Everything top notch stay

A pipe burst in the middle of the night. I heard water coming. The fire department came. No other rooms. I had to sleep in a disgusting waterfilled room. Could not even use the bathroom. Night manager was terrible

Loved the beach

Right in the heart of Historic district. This was the best location ever I have stayed in my several visits to St. Augustine.

Perfect location

This hotel by far was a great choice for our family trip; definately will stay again. I traveled alone without my husband with our two girls and felt very safe. The hotel was in a great location with walking distance to St. George Street and all restaurants in the historic area. We had a short do-able walk (approx. 15-20 minutes) to the Old Jail and Ripley's Believe it or Not. Our hotel balcony was private and faced the bayfront (gorgeous view). Our room was quiet unlike most hotels in St. Augustine having thin walls. The room was clean and serviced daily. We ordered breakfast for room service which was great! Staff was very accommodating for any needs not to mention very friendly. Downside is not having self parking with valet only ($40 daily) but we knew this beforehand so we were prepared. Having the great location was what we were looking to have so having to pay the valet didnt really bother us. My girls and I had a great time; highly recommend this hotel.

Great location we were able to walk everywhere.