I reserved a room with 2 beds and paid for the room 2 months in advance, when we got there we got a 1 bed room with 2 twin air beds. No space in the room to walk after placing the 2 beds. In addition, when I reserved it’s says free breakfast but at the hotel they said that is only for ambassadors members.

They offer a room with a view of the city or river of you. The city is a view of a giant convention center roof. The pool and the hot tub did not get warm especially the hot tub. It is room temperature in disturbing feeling. Also, you have to pay for parking at least $20 a night and there’s no street parking in the area.

The staff was really amazing. Bravo front desk and valet. and the bed & pillows were super comfy

They are doing excellent

Exactly what I expected

Definitely not 4 star hotel

I was sold a room on Expedia which was for 4 people but was really only for 2 people (a king with no pull out couch) and could only provide 1 twin roll in bed. I had to sleep on the floor because it was the last room in the hotel…really? I want to be reimbursed because this was unacceptable for Expedia to sell this room as a 4 person room…..

Room rug was fairly new. Bed comfortable Housekeeping- fair Furniture-worn

Breakfast was amazing and room service was prompt. The room it self was good not the most modern I’ve ever stayed some furniture looked like it needed some update. When it comes to cleanliness it could’ve been better I’m a clean freak and I definitely saw some areas that clearly needed some cleaning. But the staff were so friendly and nice. I recommend trying the prossage spa and ask for Lisa she was so amazing they made our stay there that much worth it. And soooo much food around the area! Not much else to do but eat and drink. And if you want the hot tub I suggest doing it in the morning or middle of the day because there’s no chance of it being empty in the evening.

Very nice. Easy to locate. Excellent parking.

If I could afford it, I would stay at this hotel every time there was a convention in Hartford. Friendly staff, comfortable rooms, high speed internet and streaming services available! I love this hotel 😍

Excellent location and great stay to attend an event at the Convention Center. Rooms are rather small. They do not off a roll a way but did give a blow up mattress. Room is was clean and well kept. Property is very nice.

This is the second time I've stayed at the Marriott in downtown Hartford, the first was for a concert. The hotel is very nice. It's clean, the rooms are decent size and also clean. There are some dining options on the property itself (I have not used any of these though) and there is onsite parking. Each time I stayed the check in process was great. The staff has been very friendly and helpful. It is right next door to the Convention Center. There are several dining options across the street and the UCONN Hartford branch is also across the street. Depending on how far you like to walk it is a bit of a hike to get to the actual downtown of Hartford. If you are attending a show at Hartford Stage Company, Theater Works or a sporting event at the XL Center, it's just enough out of the way that you could take a car. But if you want to walk, you'll get get a little exercise.

They couldn't find one of our resies because they had put it under a first name, valet couldn't find our car because they dropped a #, no shower gel in container, towels thin and old.

Unfortunately my last stay here but def my best spot to stay while visiting my daughter at UHart the last 4 years Great job Marriot

I love how there is dinner option right outside the hotel.

I was extremely upset I had to leave the hotel at 10:30pm because people were running and hollering up and down the hallways all night which was scaring my daughter we were having a girls get away night we live close so I ended up taking her home because she couldn’t sleep

On arrival, the staff were extremely pleasant and accommodating. The lobby had a wonderful lounge and Starbucks that was very convenient, clean and spacious. My issue was with the valet. I rented a Tesla and I was low on range when I arrived. The valet said they would charge it overnight - which gave me assurance. When I picked up my vehicle, it had not been charged and I needed to go to Boston airport. I then had to find a nearby Tesla charging station and it delayed by trip by 40 minutes and I nearly missed my flight. This was VERY disappointing.

Great customer service

A nice place to stay.

Staff was so efficient and helpful. They happily answered all our questions about the city and how to get where we needed to go

Great stay

Amazing

We stayed for 3 night and the room was meticulously cleaned every day. The bed and pillows were comfortable. The city view was excellent from the 18th floor. The room was quiet despite being very near the elevator. The location was excellent. We walked to restaurants and to the Hartford Marathon. The Starbucks in the lobby was busy, allow extra time to get your coffee. The room also has a coffee maker, but there were only 2 pods and 1 was decaf. We didn’t use parking. I used the gym, it was fine. The shower had great water pressure. There was a large closet and plenty of power outlets. No complaints. Would stay there again.

We've stayed at the Downtown Marriott a number of times. It's a good stay for nights before an early flight out of the Hartford Airport. Having the Capital Grill immediately across the street is a great bonus. Having the Starbuck's in the lobby is also pretty great. We will continue to use the Downtown Marriott.

Overall staff was super friendly! We had a very short stay, just one night, however we did notice that our room still did have someone else’s hair on the bedding as well as another guests old socks left on the floor. It did make the room feel as though it was not cleaned as well as it should have been.

Very friendly staff very clean room service took forever

Great

room fridge not stocked

My bathroom was full of hair from the previous guest. Very very bad cleaning service

The property was nice. The staff and valet were extremely helpful.

Great stay for my daughter's college graduation. Fabulous bar, stellar food (at the bar and from room service), loved the hot tub. Comfortable sized room and the beds were perfect and had the most amazing pillows. Highly recommend!