I truly enjoyed my stay! My children loved the pool facilities. All hotel staff were friendly and helpful. They all made our stay memorable. I was sad to be leaving! This hotel has always been our favorite. We will miss Guam always.

can we do late check out?

It was goood

Friendly staff. Easy check in and out. Near everything. Good hotel rooms .

The place was recently re-modeled so that it was really clean. The pool was great and safety guard was on duty. Also, there were no bugs at all in a room and the services provided by staffs and bar were good. I recommend this hotel not only for the people traveling with friends or couples but also for the families with child.

I appreciated the cleanliness of the hotel, room, and pool area. The kid’s pool was a great amenity for my family. We will come back again.

Thank you for the great service. We will be back. Im an IHG member

Excellent stay

Still construction ongoing, kiddy pool not open. However, our room had extra robes and pillows. There was a pretty set up on our bed with towels and a spray to sleep!

The kids pool was closed, and I chose this hotel because of that. The direct beach access is not available. This hotel is not worth the price! This hotel would not allow me to cancel my reservation even with 3 weeks notice!!! I will choose a different hotel next time!

I was not told upon reservation that the beach was not accessible from hotel due to the construction. We’d switch the hotel as it was the primary reason for us to choose this hotel

Beautifully designed.

Excellent customer service at check-in. Hotel staff are very attentive and helpful. The breakfast buffet in the morning is outstanding, with a wide variety of foods from which to select. The coffee is great! The hotel is slightly dated, however, it is incredibly clean and the rooms are very nice and stylish. Shower-head/faucet in bathroom is a little lower than I expected, but manageable. It will be a little difficult for taller people. Only a few English speaking channels on TV. Internet connections in room and throughout hotel are good. The hotel is connected to a large Mall.

Good location. Excellent breakfast options. Clean. Good parking.

The bed was so nice. Clean.RECENTLY RENOVATED

it was super good!!! no need to compare with other hotels at all.

Hotel seems unable to accommodate and keep up with demand whether it’s getting your room ready on time (3hrs late), providing adequate space for guests at pool, keeping up with food/drink orders by the pool, and buffet is overpriced for how hit and miss it is. As far a service goes, front desk, food & bev, and room service workers were all extremely nice & friendly. Lifeguards were ok. The property itself looks a lot better, but still needs a lot of work. Beach access was inconvenient, towel access by pool is inconvenient as you have to walk from one side of hotel to the other to get a towel if you’re in the kid pool area. Even though there was a towel drop off/pick up station I was told by lifeguard that they don’t pass out towels there, even though I picked one up from there the day before. Hotel is just inconsistent all around. Seems like a work in progress so I may try it out again.

The front desk staff was exceptionally courtesy and friendly. Very professional

The hotel was very beautiful. We love the food at the restaurant. The staff is so friendly and helpful and went out of their way to help you. The rooms were kept clean and very nice. A must if you are staying in Guam

Lovely place to stay. Will recommend to friends.

Overall property was excellent, but IHG member dont have much importance in comparison to non member. My co-worker who is a non IHG member has better treatment than me during our visit. Given 2 twin beds with gov't rate and was not given preferred window view when requested.

Luxurious beds

It's a nicely renovated property and the staff are friendly. Room was mostly clean, though I found the luggage tag/sticker from the previous guest on the floor in the bathroom. Front desk should check the system before telling the customer that they need to charge them for another night (I paid in full when I checked in).

Nice beach-view room peovided.

Dining experience is not up to par, breakfast items were repeated at lunch??

The hotel itself is good, but our room has no A/C for 2 days and we couldn't sleep. We will not return to this hotel again.

It was far from the center of shopping place

Kids loved the new kids pool and it was friendly for parents with little and bigger kids. They need to add more shade around the pool for parents and kids to rest. Rooms were good size for family of four and well set up. The Terrace Resturant had good food but price. We like the ambiance of the hotel.

Cafe

it's a perfection remodeling

It was a great place

The staff were GREAT... There was no ironing board and iron available any where in the hotel... they have gone to steamers... They DON'T work Can only get buffet now in the restaurant. No small meals except at the bar. They need planter boxes outside by the front door ... too much cement.. I miss the old Fiesta.. No comparison ..