We stayed over for just one night. We are local and wanted a mini get away for our anniversary. The personal touches we experienced exceeded our expectations! Everyone was so friendly and made us feel very special. Kimmie at check-in was awesome. She asked the reason for our stay and once we got to our room she sent up a very sweet card and bottle of champagne. There were several more surprises you receive as a guest, but I don't want to spoil it for anyone! Our room was very comfortable and large. The balcony view of the cobblestone street is beautiful. The beach and pool amenities including chairs, sunscreen, aloe, towels, and water were also very nice.

Amy at check in was great. The young man who greeted us at valet was fantastic when we got here and every time we ran into him on property. I wish I remembered his name but he is an asset to the property for sure.

The elevator was broken for the elderly to get to rroftt

Great experience at a family friendly resort

Easy access to beach

This is an amazing hotel. Staff is courteous. Hotel is super clean. Leas than a minute to get to the beach. Walking distance to many great restaurants.

The pool was closed 3 of the 4 days as they were finishing a remodel. It seemed the staff was not ready for the main season starting. (March spring break) Wonderful people like Ben but service looked overwhelmed. I will go back in September to try it again. Wonderful place.

Such a lovely hotel with views of the Gulf and an extremely friendly staff. Can’t wait to return when the pool is refinished!

Beautiful! Excellent customer service! Walkable to everything in Rosemary Beach or hop on a bike cruiser (provided by the hotel) and head to Alys Beach! Can’t wait to come back!!

Great location

This is our fourth stay at the Pearl. The front desk had someone “new” at the front desk so check in was not as efficient as it normally was in prior visits. I did receive a phone call after we had left stating that our credit card information had not made it into the system for payment of resort fees. I called immediately and was told an email link had been sent to me to pay. This was not correct information. I received another call with a voicemail. The timing was not good due to it being the holidays and my hosting my husbands birthday celebration. I contacted the Pearl on the 1st normal business day and when I asked for the person who had left the voicemail I was told he wasn’t there but could I hold. I asked for how long. The young lady said she was going to find someone else and I asked to go to voicemail since I had called during a break at my work place. I eventually hung up. I received another call from the gentleman who had left the message and described the experience and the hassle this had caused. He apologized, promised to provide training, and correct the errors. He very generously comped the resort fee and asked that we know they appreciated our returning several times. Outstanding result without asking. The Pearl itself is a beautiful, well maintained, spotless, hotel. So much to do within walking distance that we never even called the valet until we were leaving. Truly a treat and a pleasure to stay here.

Excellent everything. Beautiful room. Incredible views. Spectacular beach. All personnel were wonderfully friendly and helpful. Every request granted with smiles. The best beach chairs with umbrella to look at the nicest beach.

Excellent

This hotel was amazing! The customer service was exceptional!!!

This place is amazing!!! We stayed 3 days longer because it was so wonderful!!!

We had a wonderful stay at the property. We are thankful for the service provided, especially the valet staff in solving the mystery of the car chargers. You are really the best!

WONDERFUL CUSTOMER SERVICE!

The staff at the Pearl was excellent.

Exceptional service by all. Luz was amazing at check in and front desk. Valet was nonstop willing to help. Michael G was phenomenal. We can not wait to go back. Top tier service.

Amazing experience all around. The food, cocktail's, staff, room were perfect and of course amazing hospitality.

All good

5 Star service, food and cleanliness. Will stay there again.

The Pearl is an amazing hotel with the greatest customer service from check in until check out. Will definitely be back!

This place is wonderful.

Great job

My stay was amazing and relaxing.

We had a wonderful stay at the Pearl. In addition to a nice restaurant they have an excellent jewelry store. My girlfriend really enjoyed the pearl necklace I gave her!

Fantastic in every way!! From the curbside valet to the front desk to housekeeping! All excellent!! Thanks!!

Liked complimentary valet, complimentary drinks and water in refrigerator, comfortable bed, great shower and beautiful room. However, air conditioning broke in room and hotel the morning we left so it was warm in room when we got up.

This is my wife and I’d favorite hotel! It’s incredible in every way.

Beautiful property and location!

Each person at the front desk was great. With that, the beach attendants and the service by the pool wasn’t friendly at all. Also, the room was pretty rundown. Also, the beach chairs were old and uncomfortable and there wasn’t any type of beach drink or food service. It surprised me given the rating of the hotel. We were there to celebrate my daughter’s graduation.