Great staff, accessible location, love the ice machines

Modern Efficient Comfortable bed

The Staff were cheerful and friendly. The options for GF at breakfast were excellent and they prepared the choice for dinner separately from other meals.

Your usual Marriot hotel, nice, friendly staff etc. limited dining and it is in the middle of a business estate - they do not have complimentary water. All the Marriott’s and other 4 star and above usually have a complimentary bottle or two, I ordered from reception…which I paid for. Not bothered about what it cost (£3 for a can), just surprised…

Very helpful staff at Reception and the Bar

Great stay

Lovely hotel and very clean and open. Staff lovely and helpful. Close to major road networks and only 10 mine but car from city centre

Very good, comfy bed and clean

It’s has lovely breakfast

It was amazingly stay

Excellent hotel

Very pleasant stay. We checked in late (approx 11pm) )and the staff at reception and bar were very friendly, helpful and accommodating. The only downside was WiFi not working

Hotel is really nice and well presented, staff polite and helpful. There is air con in the rooms - but it isn’t very effective - and coupled with the huge duvets - made for an uncomfortable night in the current hot weather. Windows do not open and the room was very stuffy and hot even with the aircon on its lowest setting. Sink was blocked and slow draining which we reported at the end of the stay so that it could be fixed.

We were particularly pleased by Suzanne’s approach to remediate the problem we encountered the first night of our stay.

We booked 2 family size room . Both was filthy . One had broken champagne glass and smelly carpet and dirty sheet , the second room had dirty socks , towels and used sheet .

The air conditioner wasnt working and we had made a complaint and i went down to reception to inform them this wasn’t working and they said someone will look into it however this was forgotten about. I did this on two occasions and both times my request was ignored! This was so frustrating as the staff just didnt seem too bothered and their attention seemed diverted. The two nights were very uncomfortable as it was hot and stuffy without the air conditioner. We paid to experience a bad service by the seems of it. They didnt even offer to change the room as an alternative. We requested for a hair dryer however no one came with one which was very upsetting. I had a wedding to go to and couldnt dry my hair without a hair dryer. I had to leave with my hair wet and attend the wedding like that as i was tight for time. Which was very embarrassing but how many times does one ask! I thought Marriotts had a great reputation. The bed was very uncomfortable. We have been experiencing neck pains but i just didnt see any point in complaining as i felt unheard. I had also written to Expedia and had no reply within the time frame they had stated.

Very nice hotel, very friendly staff

Would recommend. However prices could be less and room service better

Air con is broken in many rooms, so you end up being moved and moved again until you find one that works. This might not be a problem in winter, but during summer it’s very hot in the rooms. Lack of staff, or slow staff mean that the phones aren’t answered quickly/at all. I was unable to get service/attention at the bar the whole time my food was being cooked and just gave up in the end. I had several problems with my stay this time, they had left winter weight duvets on the beds of the room they moved me into, also very hot. The room fridges aren’t fridges, they are coolers, so the food I left in there overnight was no good to eat in the morning. Just a terrible visit this time, I’d have been better off in a Travelodge.

Booked in just after 2 when IT down and no ke,yes apart from master. Staff excellent

Business meeting

I stay in this hotel every time I travel to Leicester. Really pleasant hotel and staff

The rooms were clean, and the bedsheets were clean too. And quiet. I got the much needed rest at the end of my busy day. And good breakfast, l would suggest maybe having the coffee and pastries out at 5 am for people who have to leave early and want a quick breakfast. And the hot items can be at 7 am. Overall, l give it a 8/10.

It was awesome

This was such an awful experience, this hotel should be shut down. The assistant manager Diana dealt with my complaint and I heard her put the phone down and not even listen. I was very polite and did not raise my voice so there was no need for this. There was a complete silence when I stopped talking and then I heard her pick the phone up, she mumbled I can't help you and hung up on me. Maybe she receives too many complaints but this is no excuse to treat a customer so badly, I am so shocked. I have now complained in writing too, but it is so badly run, I am not sure if anyone will help me. Do not stay here. There are so many other hotels in this area to choose and this hotel is one of the most awful hotels I have ever used.

Great stay, our usual choice of hotel when staying in Leicester. Great size of room, the only downside - shower over bath - non slip surface in bath needs to be extended so it covers the bottom of the bath or a notice that mentions you can get a non slip mat (mentioned on checkout that my husband had slipped whilst in the shower) Good breakfast, plenty of choice and good service from the staff. Great base to stay, near to road networks, retail park across the road, plenty of places to eat.

Chaotic hotel.

Great hotel, lovely spacious room, immaculately clean everywhere. Staff friendly and very helpful. Food great too. We were there for a business meeting and also stayed overnight. Highly recommend this hotel.

Enjoyed staying at Marriott Hotel in Leicester. Fantastic service 👏 and superb location.

Great hotel and safe place to stay

Love staying in this hotel when visiting family

Little expensive but can’t complain about the room and service, though not impressed with the evening meals, breakfast was nice.