I have only positives on this hotel, everything worked. Clean, friendly amazing food, enough beach chairs. Everything was on point. Cant complain about anything. Would I return, you bet!

First 5* hotel I have stayed in in mauritius with a preauthorisation charge. 6000 rupees upon checkin. Room poorly cleaned, touch points not clean and were greasy on the first night, shower drained slowly, no sauna/steam only a “salt room” which is chargeable Very cramped room and communal spaces. Old, probably used gym equipment. No turndown. Extortionate prices - making up for low room prices. No indication on menu as to how ordering works on different board basis. I had to ask. 25 minute wait to order food on first night. Asked twice - came second time I asked. Asked for late checkout. Told to check in the morning. Receive call to the room 2 hours later asking what time I am leaving tomorrow. Room cleaners spray chemicals all over the floor which left marks on my expensive slippers. Dinner menu is odd. No starter, main course. Small/medium/large - so food portions are rather large. Food however was delicious. No snacks in room. Day of checkout received a call 10 minutes before 11AM asking if I need help to checkout. Was already told I could checkout late the previous night by one of the managers. Akshaye - condescending when showing me that he was cancelling the preauthorisation. Spoke very abruptly when I was querying invoice items. Price reflects quality; this is most certainly not a 5* hotel and the rating is misleading.

Excellent

We had to wait an hour and a half to finally get checked in to the rooms.

Very nice hotel, staff made every effort to ensure our well-being. Complaints were dealt with immediately. Very nice, fine sandy beach. Good service at the hotel.

Property was great, spacious and clean rooms. Ocean location, gated with security, very friendly and responsive staff and several small amenities that was a great addition. There was nothing to complain about the resort itself and would highly recommend. The only negatives were that they refused to upgrade me given that I am a gold member and this was a VIP hotel. I was told that I was upgraded given that our room was facing the parking lot. THEY LIED TO ME. The hotel sent me an email to upgrade to ocean view for a fee, of course. I had the full board package and on the day of check out I asked if we could have lunch since our flight was at 9:30 pm. They asked if I had lunch when we checked in to which I said yes. I was told that I had to pay for lunch on check out day. Felt that I was being nickle and dimed for what was otherwise a fantastic resort. Left me with a sour impression of the staff.

Great food, restaurant by the pool is great. Pool area very nice. enjoyed the beach access and view. had a boutique feel

- Entry level 5 star hotel - Changed room upon check-in (sewer smell) - No Platinum upgrade nor amenities - Burnt my mouth with boiling espresso - Waiter served me bad and dropped a food plate on me - Gym is terrible, 1 treadmill, 2 bikes and an elliptical. These are very tired, these were probably bought used. - Staff are friendly and trying hard, but you can tell they have no training - Hotel is super remote, nothing much to do outside.