Overall quality was excellent we were also able to upgrade to the penthouse

Best find on our month in Australia.

Liked everything about The Waterfront: pool, apartment, staff, location, view, bed. I would book this property again in a heartbeak. Brenda & Sarah were a bib help booking tours also. Thanks!

Great size room, plenty of space for two people to spread their belongings out and relax. Big tv. Great kitchen space with everything you need. Spa bath on balcony is a great touch. 5 minute walk to main stress. only let down for the room was quality of mattress, wasn’t the worst mattress but definitely due for an upgrade.

We had a lovely and comfortable stay here, would recommend:) thanks

Had a great stay, comfy, relaxing space and conveniently close to everything

My partner and I loved our stay here! Our room was amazing

Staff were friendly and location was great but the price paid was too expensive for the unit.

Room was larger than expected with an out door spa ground level, really nice pools with mountain views.

Excellent stay at this beautiful property, easy check in also great service from the property host. Highly recommend this place to anyone. 😁👍

Thank you for having us! Great location and pool is awesome

Terrible, $300 a night for a room that had a thick coating of dust on every surface, and is well overdue for renovation or even basic maintenance. Our bathroom sink drain had its own life forms growing due to lack of sanitary care, along with black scum stains in the toilet, floors showing signs of black mould forming in areas as well as a shower that had been poorly repaired with a second floor that was spongey and oozed mould and unpleasantries during showering. We planned to cook in our room, but was left watching the butter set in the pan due to lack of function from the stove. Advertised with a spa, one of the jets fell out on first use, lucky we are DIY minded and re secured it. Bed time was the equivalent of inhaling a mouth full of dryer lint due to the poorly cleaned bedding, with a nice view of it drifting into the air under the modern LED lamps. The quality standards advertised for this hotel are definitely not being followed and even after cutting our holiday short by 3 nights, no longer being able to tolerate dust allergies and health concerns from the state of the bathroom, the discounted price we were eventually offered from our complaint to staff was still robbery for the state of accommodation provided. DO NOT STAY HERE!

Positives. Nice view, helpful maintenance man and a less than ten-minute walk to the shops and eateries. Negatives. Not on the Waterfront. Dirty, poorly maintained what seemed to be since 1960’s. Site manager not on site and whinged she was overworked and that was reason (and covid) why she could not get staff to clean and change bedding and towels. Beds and towels were only changed twice, and fresh towels brought up by the maintenance man once. No room cleaning, Curtain clips missing, Lounge TV close to the ceiling and uncomfortable to watch. Extreme and constant road noise and no balcony blinds to shade the Eastern sunrise. Balcony spa full of debris, not working and no instructions. Master bedroom had walk in No-robes. There was a chest of drawers and nowhere to hang garments. The maintenance man helpfully made a hanging rail using two milk crates, planks of wood and a top rail. We used that for the 5 days.

Ground floor apartment balconies are not private and open directly on to pool area. Cleanliness was average and everything quite run down however the Manager acknowledged the issues and advised they were working on restoring it. Bed was comfortable.

Ground floor apartment balconies are not private and open directly on to pool area. Cleanliness was average and everything quite run down however the Manager acknowledged the issues and advised they were working on restoring it. Bed was comfortable.

Great location. Room quite dated for price. Cleaning needs to be stepped up in bathroom and public areas. No Austar remote, vertical blind had missing panel which was on chair. Dont think staff remembered to put back up, so i did, and it stayed there. Glass basin in bathroom really needs further attention, with cleaning. As it has many stains that doesnt look to appealing and quiet gross really. Rest of room was ok.

Great location. Room quite dated for price. Cleaning needs to be stepped up in bathroom and public areas. No Austar remote, vertical blind had missing panel which was on chair. Dont think staff remembered to put back up, so i did, and it stayed there. Glass basin in bathroom really needs further attention, with cleaning. As it has many stains that doesnt look to appealing and quiet gross really. Rest of room was ok.

We made the mistake of thinking this was an apartment but it was a suite- one big room and bathroom so it was smaller than expected. Bed and armchair were very comfortable, location was convenient and it was a bonus to have washer and dryer. We were on ground floor so it was great to step out to pool which we were lucky to have to ourselves. Being only one of four suites in the complex was great if you want privacy. Room definitely wasn’t luxury as it felt cluttered with old style speakers for outdated iPod and mobile phones on bedside table. Nowhere to put personal belongings as no drawers in bedside tables. Shelf above the television displayed unsightly cords and devices such as old game consoles, DVD player etc. Suite didn’t have Foxtel or hairdryer as advertised. Television batteries on remote were flat. The room smelt of cigarettes and the outdoor area needed a good clean. With a few simple updates, this suite could definitely be improved. Check in and out process was easy with friendly staff.

We made the mistake of thinking this was an apartment but it was a suite- one big room and bathroom so it was smaller than expected. Bed and armchair were very comfortable, location was convenient and it was a bonus to have washer and dryer. We were on ground floor so it was great to step out to pool which we were lucky to have to ourselves. Being only one of four suites in the complex was great if you want privacy. Room definitely wasn’t luxury as it felt cluttered with old style speakers for outdated iPod and mobile phones on bedside table. Nowhere to put personal belongings as no drawers in bedside tables. Shelf above the television displayed unsightly cords and devices such as old game consoles, DVD player etc. Suite didn’t have Foxtel or hairdryer as advertised. Television batteries on remote were flat. The room smelt of cigarettes and the outdoor area needed a good clean. With a few simple updates, this suite could definitely be improved. Check in and out process was easy with friendly staff.

Spa bath had hairs inside - no hygienically cleaned sticker either present, cigarette butts on balcony, sliding door to balcony didn’t lock, shower screen door didn’t shut, water everywhere in bathroom and limited hot water in shower. Shower hot water lasted 2 minutes then goes cold, flow of water very poor. Had to run hot water in kitchen sink to maintain hot water in shower, otherwise it goes cold. Called to complain, maintenance man sent, but couldn’t fix. We had to put up with this. This is not a cheap place to stay and expected better. This resort has no on site staff, other than part time cleaner. Managed by sister resort next door. In need of some general maintenance and TLC. Other than that, outdoor pool was great, location great, bed was extremely comfortable.

Spa bath had hairs inside - no hygienically cleaned sticker either present, cigarette butts on balcony, sliding door to balcony didn’t lock, shower screen door didn’t shut, water everywhere in bathroom and limited hot water in shower. Shower hot water lasted 2 minutes then goes cold, flow of water very poor. Had to run hot water in kitchen sink to maintain hot water in shower, otherwise it goes cold. Called to complain, maintenance man sent, but couldn’t fix. We had to put up with this. This is not a cheap place to stay and expected better. This resort has no on site staff, other than part time cleaner. Managed by sister resort next door. In need of some general maintenance and TLC.Other than that, outdoor pool was great, location great, bed was extremely comfortable.

Great location walking distance to shops & restaurants. Room was a great size will full size fridge & kitchen utensils. Bed was comfortable. There is no water pressure in the shower & it took about 45mins plus to fill the spa up. Overall nice stay

This has been a very nice property, and still is quite nice. It's spacious, king size bed, great air con, lounge seating, an ergonomic type chair, a spa on the balcony nice kitchenette with full size frig and nice bathroom. Whilst it is fitted out with quality inclusions, it does show its age. However, one could comfortably live here! There is undercover parking. Note, there is no lift , stairs only.

The staff were superb in ensuring our needs were met even down to details like fancy folded towels! Nice touch! We loved the position and convenience. Airlie is an awesome place for a holiday. with some much to see and do from snoozing on the beach, swimming, snorkeling, Great Barrier Reef excursions, taking in the beautiful views from the deck, great bush walks and more.

The staff were superb in ensuring our needs were met even down to details like fancy folded towels! Nice touch! We loved the position and convenience. Airlie is an awesome place for a holiday. with some much to see and do from snoozing on the beach, swimming, snorkeling, Great Barrier Reef excursions, taking in the beautiful views from the deck, great bush walks and more.

Hot tub, spacious living area, comfy bed, amazing balcony views.

Note that the reception is open only on daytime! Otherwise very staff and rooms are big and clean and beds are very wide.

Comfortable large room, good fridge and amenities. Will stay again.

Amazing ferry is cross the road to go hamilton island .service was brilliant check in was quick.very clean n tidy view is good.

I have stayed in lots of Airlie Beach hotels and this one rates up with the best. Room was extremely spacious and comfortable.

Do not stay at this LUXURY SPA RETREAT. Our luxury spa suite 5 was filthy, dated and the traffic noise was none stop day and night. There is nothing luxury or peaceful about this place. The bathroom is dirty and the door frame is rotten (see photo) the basin was only cleaned on our last day because we had complained and the toilet seat is stained (see photo) and tacky to sit on. The shower enclosure is rotten with mould and grime. The dead fly in the corner that was on the floor when we arrived was still there languishing when we left a week later!The poorly equipped kitchen comprised of a 2 ringed hot plate that takes ages to heat up and there is no cooker, but the kitchen does come complete with tiny insects ( they look like weavels) that run all over the work top, draining board and the drawer where all the dishes are. Food can’t be left for a second as they will be running on it. There is a good sized fridge freezer, microwave, kettle and toaster.The lounge area is covered in dust around the edges and the bed side lamp has so much dust on you can draw pictures in it. The balcony is extremely dirty and stained and it doesn’t look like it’s been cleaned for months (see photo). There is a spa bath in the corner but that too was grimy with a loose tap fitting. Nothing romantic about lying in a spa bath on a grubby balcony on a busy road.You also need to be a mountain goat to actually get up to the accommodation and dragging your suitcase up is almost impossible.

Do not stay at this LUXURY SPA RETREAT. Our luxury spa suite 5 was filthy, dated and the traffic noise was none stop day and night. There is nothing luxury or peaceful about this place. The bathroom is dirty and the door frame is rotten (see photo) the basin was only cleaned on our last day because we had complained and the toilet seat is stained (see photo) and tacky to sit on. The shower enclosure is rotten with mould and grime. The dead fly in the corner that was on the floor when we arrived was still there languishing when we left a week later! The poorly equipped kitchen comprised of a 2 ringed hot plate that takes ages to heat up and there is no cooker, but the kitchen does come complete with tiny insects ( they look like weavels) that run all over the work top, draining board and the drawer where all the dishes are. Food can’t be left for a second as they will be running on it. There is a good sized fridge freezer, microwave, kettle and toaster. The lounge area is covered in dust around the edges and the bed side lamp has so much dust on you can draw pictures in it. The balcony is extremely dirty and stained and it doesn’t look like it’s been cleaned for months (see photo). There is a spa bath in the corner but that too was grimy with a loose tap fitting. Nothing romantic about lying in a spa bath on a grubby balcony on a busy road. You also need to be a mountain goat to actually get up to the accommodation and dragging your suitcase up is almost impossible.